Real Estate Director of Operations
7 days ago
We're seeking a dynamic Director of Operations to join our growing real estate team in Los Angeles. This role is ideal for a detail-oriented, systems-driven professional who thrives in a fast-paced environment and loves bringing structure to chaos.
As the right hand to the team lead, you'll manage daily operations, streamline systems, oversee transactions, support marketing initiatives, and coordinate vendors - all while ensuring clients receive exceptional service. The ideal candidate is proactive, highly organized, tech-savvy, and passionate about creating efficiency. A real estate license is required.
Responsibilities
• Build, implement, and manage operational systems to streamline team workflows and improve efficiency across listings, escrows, and marketing.
• Oversee and maintain databases, lead tracking, and client relationship management tools.
• Manage the team lead's calendar, appointments, and communications to ensure optimal time management.
• Coordinate vendors and contractors for listings, including stagers, photographers, and repair teams.
• Supervise and support the administrative team, including marketing, transaction coordination, and virtual assistants.
• Organize and execute team and client events, occasionally after hours or on weekends.
• Create and maintain the Operations Manual documenting all team systems and standards.
• Track and analyze expenses and ROI to support budgeting and business planning.
• Participate in training sessions to improve skills with administrative tasks in the real estate industry
• Plan travel arrangements, open houses, final walkthroughs, and other necessary engagements
• Produce all marketing materials including brochures, flyers, online marketing, social media posts, etc. to continuously build our brand
• Deliver concierge-level customer service to sellers, buyers, and lenders, to improve customer satisfaction ratings
• Track important dates and time limits for transactions and notify relevant stakeholders as needed
• Complete paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
• Achieve company objectives and regularly compile a progress report to present to the team
Qualifications
• Must have a valid driver's license, car insurance, and a vehicle for transportation.
• A valid Real Estate License is required for this job
• Background in real estate is required for this position
• Available evenings and weekends
• Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
• Must have high school diploma or GED
• Communicates well, both verbally and written
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