Customer Experience Specialist
20 hours ago
LAMM Food Service, founded in 1972 and based in Lafayette, Louisiana, is a broadline food distributor that specializes in delivering high-quality food products and exceptional customer service. They serve a diverse range of customers, including restaurants, convenience stores, schools, correctional facilities, and more, primarily throughout Louisiana and parts of Texas.
POSITION OVERVIEW:
The Customer Experience Specialist is responsible for providing administrative and customer service support to ensure efficient daily operations within the department. This role serves as the primary point of contact for drivers and customers, manages key financial and order-processing tasks, and maintains accurate records for internal reporting. The position requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
PRINCIPLE RESPONSIBILITIES:
Process and input inbound customer orders received via fax, email, voicemail, and online systems, ensuring accuracy for all incoming and outgoing orders. Communicate order status, resolve issues, and maintain positive, proactive relationships with customers. Provide daily support via phone and email while meeting all departments and seasonal deadlines.
CUSTOMER SERVICE / DRIVER CHECK-IN DUTIES:
- Responsible for timely posting of daily cash receipts to customer's accounts.
- Assist with review, research, and timely resolution of customer short payments.
- Files all customer invoices and supporting documents for funds received.
- Assists with collection efforts and performs collection tasks
- Support other accounting positions as needed
- Handle telephone inquiries in a professional and timely manner
- Check in drivers and process driver packets
- Excellent verbal and written communication skills
- Good data entry skills with attention to details, processes and procedures
- Strong organizational and problem-solving skills
- Working knowledge of Excel
- Excellent interpersonal skills with the ability to collaborate with multiple levels and multiple departments within an organization.
- Minimum of 2+ years of related experience, with an emphasis on AR and general accounting practices.
- Excellent communication skills and the ability to interact at all levels within the organization.
- Assist other personnel to accomplish tasks from time to time
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be in an office setting at a desk equipped with computer, monitors, phone, and other applicable resources/equipment. It will be required to routinely sit at a desk and walk short distance through office space, primarily on a level surface for periods of time throughout the day.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EOE M/W/VET/DISABLED
The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the Buyer cannot perform these duties, the Manager will determine who shall perform these duties.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.
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