Transportation Operations Manager
2 weeks ago
Overview: MV Transportation is seeking a Transportation Operations Manager to provide support, leadership, and direction to an assigned operating location to ensure the delivery of annual business plans.
Job Responsibilities:
- Manage customer relations through both direct contact and outreach programs
- Select, train, and mentor location staff
- Communicate effectively with location staff and support team members
- Oversee vehicle maintenance plan and ensure fleet availability
- Oversee safety and training programs to ensure compliance with company, contract, and regulatory requirements
- Maintain client contact to meet or exceed expectations
- Conduct periodic departmental audits
- Review key operational metrics daily, weekly, and monthly
- Manage location financial metrics continuously and develop action plans for exceptions
- Adhere to company policies and procedures
- Participate in location labor and employee relations activities
- Provide insight and information to support location contract renewals
- Create and present location annual budget
Talent Requirements:
- College degree or equivalent business management experience
- Management experience required
- Minimum of 5 years comprehensive experience in operations management and 7 years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software
- Labor/union negotiations/expenses expertise
- Understanding of dispatch, scheduling, driver recruitment, safety DOT and FTA compliance
- MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multitasking skills
- Additional duties/responsibilities based upon individual contract requirements
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