Solutions Engineer
1 week ago
Hello We are looking for a Solutions Engineer. Your role interfaces with customers and identifies their needs while working with various departments from network engineers, support, and operations to ensure a plan is in motion to improve the customer's experience. A Solutions Engineer works to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost-effective solutions.
- Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
- Provide detailed specifications for proposed solutions including time and scope involved
- Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
- Establish a framework for necessary contributions from various departments and facilitate their collaboration
- Analyze current technologies used within the company and develop steps and processes to improve
- Document and monitor requirements needed to institute proposed updates in relation to customer experience
- Work alongside project management teams to successfully monitor progress and implementation of initiatives
- Account for possible project challenges or constraints and proactively seek to manage challenges
- Project development and leadership skill are preferred
- Experience developing IT and cloud infrastructure
- Master's degree in Computer Science or Software Engineering preferred
- Up to date understanding of best practices regarding system security measures
- Experience with software engineering, customer experience and design architecture
- Advanced understanding of business analysis techniques and processes
- Extensive knowledge and experience working with various operating systems
- Professional work experience in analyzing computer hardware and software
- Ability to work with various departments to facilitate the orderly execution of a proposed project plan
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