Implementation Operations Manager
2 weeks ago
Compensation: $90,000 - $100,000 base salary, based on experience with additional bonus potential
Travel Requirement: This role requires approximately 80%+ travel to support client implementations, site launches, and operational transitions.
About Capstone
Capstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
Role Overview
We are seeking an Operations Manager - Implementation Support to assist in the successful launch, transition, and stabilization of warehouse and distribution operations for key client accounts. This role works closely with the Implementation Manager and site leadership to support execution during startup and transition phases.
The Operations Manager will play a hands-on role in implementation activities, helping ensure operational readiness, adherence to safety and service standards, and smooth day-to-day execution during high-change environments.
Key Responsibilities
Implementation & Transition Support
- Support new site launches, operational transitions, and service expansions.
- Assist with implementation plans, timelines, and on-site execution.
- Provide on-site operational support during launch and stabilization phases.
- Escalate risks, gaps, or challenges to the Implementation Manager.
- Assist in overseeing inbound, receiving, selection, outbound, inventory control, and customer service processes.
- Support labor planning, staffing, and scheduling based on client requirements.
- Help ensure accurate execution of labor tracking, billing, and payroll processes.
- Support daily closeouts, reporting, and documentation.
- Safety, Compliance & Performance
- Reinforce safety programs, training, and compliance with Capstone and client standards.
- Participate in safety meetings and audits.
- Monitor performance metrics and assist with adjustments to staffing or workflows as needed.
- Assist with interviewing, onboarding, and training associates during implementation phases.
- Support frontline leaders and associates through coaching and guidance.
- Help address associate questions or concerns during high-change periods.
- Provide daily operational updates to the Implementation Manager.
- Assist with implementation status reporting and post-launch documentation.
- Communicate effectively with internal stakeholders and site leadership.
- 3+ years of experience in warehouse, logistics, supply chain, or 3PL environments.
- Exposure to site launches, transitions, or implementation support preferred.
- Strong organizational and execution skills with the ability to manage multiple priorities.
- Ability to problem-solve in fast-paced, evolving operational environments.
- Intermediate proficiency in Excel, Word, Outlook, and PowerPoint.
- Strong communication skills and willingness to work cross-functionally and travel extensively.
- Ability to walk and stand for extended periods.
- Ability to lift up to 75 lbs.
- Warehousing, logistics, supply chain, or third-party services experience required.
- Bachelor's degree or equivalent work experience.
- Bilingual capability preferred.
- Strong customer service orientation with both internal and external stakeholders.
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