Coordinator Patient Care
1 week ago
- Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
- Promptly answers and screens incoming calls, with appropriate escalation as needed.
- Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.
- Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.
- Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks.
- Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.
- Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.
- Participates in the education of new hires as needed.
- Two or more years related experience in medical terminology and/or in a call center environment
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM
- Prior experience in working collaboratively with other functional leaders to drive action plans.
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
- Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
- Bilingual in English/Spanish a plus
- Completion of high school or basic education equivalency required. Medical or business office education or training preferred.
- EOE/AA M/F/D/V
About Us
VITAS® Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.
Benefits Include:
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS
-
Infusion Pharmacy Intake Coordinator
2 days ago
Miramar, FL, United States Memorial Health Care System Full timeLocation: Miramar, Florida At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing "A-rated" patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly...
-
Patient Care Associate
6 days ago
Miramar, FL, United States Memorial Health Care System Full timeLocation: Miramar, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Under the supervision of an RN, performs basic patient care...
-
Patient Care Associate
4 days ago
Miramar, FL, United States Memorial Health Care System Full timeLocation: Miramar, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Under the supervision of an RN, performs basic patient care...
-
Patient Care Associate
3 hours ago
Miramar, FL, United States Memorial Health Care System Full timeLocation: Miramar, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Under the supervision of an RN, performs basic patient care...
-
$17/hr. Customer Care Service Coordinator
2 weeks ago
Miramar, FL, United States RemX Full timeIMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action. Are you a...
-
$17/hr. Customer Care Service Coordinator
2 weeks ago
Miramar, FL, United States RemX Full timeIMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action. Are you a...
-
$17/hr. Customer Care Service Coordinator
3 hours ago
Miramar, FL, United States RemX Full timeIMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action. Are you a...
-
Miramar, FL, United States Memorial Health Care System Full timeLocation: Miramar, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Under the supervision of an RN, performs basic patient care...
-
Bilingual Fulfillment Coordinator
6 days ago
Miramar, FL, United States Humana Full timeBecome a part of our caring community and help us put health first The Fulfillment Coordinator contributes to administration of care management. Provides non-clinical support to the assessment and valuation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with...
-
Bilingual Fulfillment Coordinator
2 weeks ago
Miramar, FL, United States Humana Full timeBecome a part of our caring community and help us put health first The Fulfillment Coordinator contributes to administration of care management. Provides non-clinical support to the assessment and valuation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with...
