Bilingual Customer Service Lead

2 weeks ago

Houston, TX, United States Clayton Services Full time

Clayton Services is searching for a Bilingual Customer Service Lead to join a thriving company in North Houston. The Bilingual Customer Service Lead will lead a team of customer service representatives and liaise between the company's current and potential customers to resolve issues, complaints, and inquiries.

Job Type: Temp-to-Hire
Pay Rate: $22.00-$30.00/hour
Benefits: Excellent benefits are available after the successful completion of the temporary period

Bilingual Customer Service Lead:

  • Manage and lead a team of customer service representatives.
  • Focus on maintaining high levels of customer satisfaction by addressing customer issues and escalations promptly, seeking resolutions that align with the company's policies and customer-centric values.
  • Identify opportunities for process improvement within the customer service department. Implement changes to enhance efficiency and effectiveness.
  • Provide ongoing training and development opportunities for customer service representatives to improve their skills and knowledge.
  • Foster clear and effective communication within the customer service team and with other departments.
Bilingual Customer Service Lead Skills and Abilities:
  • Excellent customer service skills.
  • Excellent communication skills.
  • Must be able to work long hours and on weekends.
  • Must be comfortable facing clients in person and over the phone.
  • Ability to multi-task in a fast-paced work environment.
  • Adaptable and flexible team player willing to go the extra mile.
  • Computer proficiency.
Bilingual Customer Service Lead Education and Experience:
  • A High School Diploma is required.
  • Bilingual in English and Spanish is required.
  • 3+ years in a customer support/call center role with at least one year of mentoring or managing employees.
  • Proven success at meeting or exceeding quotas.
  • Experience working with a CRM system is highly desired.
Bilingual Customer Service Lead - Lots of opportunities for overtime. Immediate need. Apply today

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    Houston, TX, United States Clayton Services Full time

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    2 weeks ago

    Houston, TX, United States Clayton Services Full time

    Bilingual Customer Service Lead Clayton Services is searching for a Bilingual Customer Service Lead to join a thriving company in North Houston. The Bilingual Customer Service Lead will lead a team of customer service representatives and liaise between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Type:...

  • Bilingual Customer Service Lead

    2 weeks ago

    Houston, TX, United States Clayton Services Full time

    Bilingual Customer Service Lead Clayton Services is searching for a Bilingual Customer Service Lead to join a thriving company in North Houston. The Bilingual Customer Service Lead will lead a team of customer service representatives and liaise between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Type:...

  • Bilingual Customer Service Lead

    2 weeks ago

    Houston, TX, United States Clayton Services Full time

    Bilingual Customer Service Lead Clayton Services is searching for a Bilingual Customer Service Lead to join a thriving company in North Houston. The Bilingual Customer Service Lead will lead a team of customer service representatives and liaise between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Type:...

  • Bilingual Customer Service Lead

    2 weeks ago

    Houston, TX, United States Clayton Services Full time

    Bilingual Customer Service Lead Clayton Services is searching for a Bilingual Customer Service Lead to join a thriving company in North Houston. The Bilingual Customer Service Lead will lead a team of customer service representatives and liaise between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Type:...

  • Bilingual Customer Service Lead

    2 weeks ago

    Houston, TX, United States Clayton Services Full time

    Bilingual Customer Service Lead Clayton Services is searching for a Bilingual Customer Service Lead to join a thriving company in North Houston. The Bilingual Customer Service Lead will lead a team of customer service representatives and liaise between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Type:...