Service Advisor

2 weeks ago

Kansas City, MO, United States Nextran Truck Centers Full time

Nextran Truck Centers

Service Advisor - Kansas City, MO

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring

Our Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Pay: Based on an individual's skills, certifications, education, and years of experience.

Hours of Work: Shifts and Hours will Vary

Apply Before: January 2nd, 2025

Background Check, Drug Test, and Physical Testing Required

We're Hiring: Service Advisor in Heavy Duty Department

Do you have a passion for customer service and a solid understanding of heavy-duty trucks? We're looking for a Service Advisor to be the bridge between our customers and technicians at our fast-paced, highly respected shop.

What You'll Do:

  • Greet customers and assess service needs
  • Create work orders and coordinate repair timelines
  • Communicate clearly with technicians and customers
  • Ensure exceptional customer satisfaction from drop-off to pick-up
  • Maintain accurate service records and billing
  • Other duties as assigned
What We're Looking For:
  • Experience in a truck, diesel, or automotive service environment
  • Strong communication and organizational skills
  • Basic technical knowledge of heavy-duty trucks and systems
  • Proficiency with service management software a plus
  • Team player with a customer-first mindset
  • Minimum three years' experience in light and/or heavy-duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
  • Valid driver's license and good driving record required
  • Ability to understand financial information as it pertains to dealership operations

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer.

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