ServiceNow Architect

Job Title: ServiceNow Architect

Location: Washington, DC

Work model: hybrid, onsite 2-3 days a month (candidates must be local starting day1)

Type: Contract To Hire

Responsibilities:

Seeking a ServiceNow Architect to lead the delivery and future state solution of a large-scale ServiceNow initiative. Scope includes supporting the ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules. This will include operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way - not just the fast way.

Duties and Responsibilities:

• Own ServiceNow platform architecture, roadmap, and design standards.

• Lead alignment across applications, infrastructure, and services.

• Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools).

• Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines.

• Guide product owners, developers, and admins; approve solution designs.

• Ensure performance, scalability, and upgrade readiness.

• Build dashboards that show operational value and outcomes (not just activity).

• Reduce technical debt; streamline change/incident/problem workflows.

Qualifications:

Education and Years of Experience: Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Required Skills/Certifications:

• ServiceNow Certified System Administrator (CSA)

• Minimum 7+ years of ServiceNow experience.

• 3+ years acting as a ServiceNow Architect or Design Authority.

• Deep expertise in:

• ITSM (Incident/Problem/Change/Request)

• ITOM

• ITAM

• Security operations

• Strategic portfolio management

• IntegrationHub & Flow Designer

• Strong understanding of non-functional requirements: performance, security, upgradeability, and release management.

• Proven experience leading cross-functional delivery teams. Preferred Experience

• ServiceNow support for a large enterprise or public-sector environment

• Platform automation: Automated Test Framework (ATF), pipelines, CI/CD

• Service Mapping, ITOM, Performance Analytics Preferred (any of the following):

• Certified Implementation Specialist (CIS) - ITSM / Discovery / CMDB / CSDM

• Certified Application Developer (CAD)

• Certified Technical Architect (CTA) - highly preferred

• ITIL v4 Foundation or higher.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #855-IT Baltimore

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.