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Logistics and Administrative Specialist
3 weeks ago
As our Logistics and Administrative Specialist, you won't just be performing tasks-you'll be the central hub ensuring the seamless and compliant transport of boats across the region. You will play a vital role in customer satisfaction, driver coordination, and overall business efficiency.
What You Will Own & Drive (Key Responsibilities):
Logistics & Coordination Leadership
- Master Scheduler: Provide support in planning and coordinating complex boat transport schedules, including strategic route planning to ensure on-time, damage-free delivery.
- Communication Hub: Be the go-to point of contact for drivers, haulers, and customers, providing real-time updates and skillfully resolving logistical challenges as they arise.
- Compliance Champion: Assist directly with permit applications and ensure all hauling operations strictly adhere to local, state, and federal regulations.
- Safety Anchor: Maintain meticulous tracking of licensing, permits, and insurance documentation for both our professional drivers and specialized equipment.
- Data Command: Handle day-to-day office tasks, including precise data entry, digital and physical record maintenance, and processing critical documentation (invoices, work orders).
- Executive Support: Prepare essential reports on logistics and operations for management, providing clear insights to drive better business decisions.
- HR Partner: Provide crucial support with initial HR onboarding and applicant processing, which includes conducting preliminary interview phone calls.
- First Impression: Professionally and accurately answer customer inquiries via phone and email, providing clear information on service offerings, scheduling, and providing knowledge..
- Relationship Builder: Coordinate with partners to schedule appointments, deliveries, and pickups, ensuring every interaction builds a positive, lasting relationship.
- Resolution Specialist: Promptly and professionally address any internal and external customer concerns or complaints, turning challenges into opportunities for five-star service.
Must-Haves:
- Unrivaled Organizational Skills: You can effortlessly juggle multiple priorities and deadlines under pressure.
- Exceptional Communication: Strong written and verbal skills to communicate clearly with drivers, clients, and management.
- Tech Savvy: Proficiency in Google Suite (Docs, Sheets, Calendar) and iMac Operating System is required.
- Problem Solver: A proactive approach to identifying issues and implementing effective solutions independently.
- Attention to Detail: Proven strong data entry skills and an acute focus on accuracy.
- Previous experience in a role requiring transportation related logistics, administration, or coordination is preferred.
- Experience within the transportation or boating industry is a significant plus.
- Experience with route planning and/or fleet management is highly valued.
- A high school diploma or equivalent is required. (Associate's or Bachelor's degree in Business Administration, Logistics, or a related field is a bonus)
Ready to Apply?
If you are excited to become an indispensable member of our team in Fort Pierce and help us navigate the future of boat hauling, we look forward to reviewing your application
