New Role || Helpdesk Analyst || Augusta, ME
5 days ago
Duration: 7 Months (Possible Extension)
Work Location: 101 Hospital Street, Augusta, ME
Work Arrangement: 100% Onsite
Top 3 Required Skills
- Expertise with Windows 10/11 environments
- Strong communication and customer service skills
- Solid understanding of PC and laptop hardware
The Technical Support Specialist will provide hands-on assistance, troubleshooting, and guidance to end users across hardware, software, and system-related issues. This role requires excellent problem-solving skills, a collaborative mindset, and the ability to communicate technical concepts clearly to both technical and non-technical users.
Key Responsibilities
- Deliver technical support for desktop hardware, software, and operating systems.
- Serve as the primary contact for Level 1 support inquiries.
- Diagnose and resolve issues related to PCs, laptops, peripherals, and network connectivity.
- Determine root causes-hardware, software, or system-and escalate when necessary.
- Guide users through diagnostic procedures and provide step-by-step technical solutions.
- Document issues and resolutions using call-tracking/ticketing systems.
- Collaborate with IT teams to ensure timely problem resolution and system stability.
- Stay current with evolving technologies and industry standards through self-learning.
- Adhere to quality standards and demonstrate exceptional customer service in every interaction.
- Work effectively within a team environment to complete assigned tasks.
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