Service Advisor

5 days ago

Tyler, TX, United States HOLT Truck Centers Full time

HOLT Truck Lease is looking to hire a full time Night Service Writer. An integral and vital part of the customer service experience is the manner which service personnel interact with our customers. This position is crucial to achieve the highest customer satisfaction by performing hi / her duties in accordance with current OEM practices and our company's and procedures.

Accountabilities:
• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Use of International 360 System to communicate with customers.
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements
• accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair orders.
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
• Have the ability to utilize the Service Portal at the time of write up.

Qualifications that a candidate MUST possess in order to gain consideration for this position:
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have good written and verbal communication skills.
• Must conduct his / her self in a professional manner.
• Have the ability to work other shifts for coverage of sick days or vacation relief.

Qualifications that are WANTED in a candidate:
• Microsoft programs and applications would be useful in this role.
• Good organizational skills
• Working knowledge of International and supplier / vendors warranty policies.
• The knowledge and understanding to communicate service maintenance

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their everyday responsibilities as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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