Customer Service Representative
7 days ago
Gator Garage Doors - Round Rock, TX
Starting Pay: $18-$20/hour (Based on Experience)
Want a Job Where You're Valued, Supported, and Part of a Growing Team?
Your next career move starts here.
At Gator Garage Doors, we're not just another home-services company - we're a locally trusted, fast-growing team that believes in doing the right thing, treating people well, and providing top-tier customer experiences. When customers call us, you are the friendly, knowledgeable voice that sets the tone.
If you love helping others, solving problems, and being part of a fun, supportive team... you'll feel right at home with us.
What You'll Do
As a Customer Service Representative, you'll become the heartbeat of our customer experience. You will:
- Answer incoming calls, emails, and chats with professionalism and positivity
- Schedule appointments and coordinate with our technicians for seamless service
- Provide updates, answer questions, and guide customers through next steps
- Troubleshoot issues and offer clear, helpful solutions
- Document customer interactions accurately and efficiently
- Spot opportunities to recommend services that genuinely help the customer
- Learn our services inside & out-becoming a trusted expert for homeowners
You're a great fit if you bring:
- 1+ year of customer service experience (home services or tech = bonus)
- Excellent communication & active listening skills
- Strong organization and multitasking ability
- A calm, friendly, customer-first attitude-even on busy days
- Comfort with technology (ServiceTitan experience is a plus)
- Reliability, team spirit, and a desire to grow
- High school diploma or equivalent
We take care of our people - professionally and personally. You'll enjoy:
• Competitive Starting Pay: $18-$20/hr
• A fun, supportive team where your contributions truly matter
• Growth opportunities - we promote from within
• Hands-on training & mentorship
• A stable, respected local business with a great reputation
• A company culture built on trust, teamwork, and treating people right
What We Offer (Benefits)
- Health, Dental & Vision Insurance
- PTO + Paid Holidays
- 401(k) with Company Match
- Employee Discounts
- Employee Referral Bonuses
- Career development within a nationwide family of premium home-service brands
- A workplace that invests in your future
This role is based in our Round Rock, TX office - where great things are happening every day.
If you're ready to join a team that values your voice, supports your growth, and works together like family, we'd love to meet you.
Apply today and build your career with Gator Garage Doors
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$18-$20 USD
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