Program Manager

1 week ago

Santa Rosa, CA, United States Concord IT Systems Full time
Title : Sr. Program Manager

Location: Santa Rosa, USA

Experience Range: 15 years

Full Time Opportunity with $120,000 + Full Benefits

Client: TATA ELXSI

TEL Classification: Sr. Program Manager - Regulatory/Medical device domain

Role and Responsibilities :

Looking for a dynamic leader to head their onsite account and manage all aspects of Project deliverables, Customer and Stakeholder service, and Operations.

Reporting to the BU head and US Sales head, you will be:
  • Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the Medical BU needs.
  • Overseeing the management of operations, and deliverables to have better efficacy.
  • Driving the cost efficiency of the centre, maximizing the Business Units throughput & productivity, and focusing on the inclusive culture of the company.

Roles & Responsibilities:
  • Deliver consistently high customer satisfaction, measured through formal and informal feedback.
  • Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
  • Drive business growth through partnership with Sales Team to execute solutions for existing customer and new customer.
  • Enhance the workplace through leadership, employee engagement and personnel development.
  • Work with business partners to accurately forecast and support business growth strategies.
  • Work with Delivery Managers/Project Managers closely to adopt customer-friendly strategies to execute timeliness in project deliverables.
  • Ability to prioritize company objectives and meet aggressive deadlines.
Qualifications and Education Requirements

Must Have: Bachelor/Master of Engineering with - A minimum of 8+ years of Experience in a similar role in the IT Services / Software Industry. MBA in General Management would be an add-on advantage.

Eligibility:
  • The ideal candidate should have done his engineering from a premium institute with Bachelor's in Mechanical or Bio- medical.
  • 10-12 years of experience in managing all aspects (Delivery & operations) of an account mandatorily in the medical devices / Regulatory space
  • Ability to clearly craft, communicate, measure, and manage the expectations of stakeholders.
  • Demonstrated record of success in a goal-oriented, highly accountable, agile environment

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