Epic Application Analyst II or III

2 days ago

Renton, WA, United States HealthPoint (Washington) Full time
Salary Range: $38.15 - $74.10 Hourly

Location: HealthPoint Administration - 955 Powell Ave SW, Renton, WA 98057

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If so, HealthPoint may be the place for you HealthPoint is a community-based, community-supported, and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it-regardless of circumstances. Founded in 1971, we believe that everyone deserves great care.

The Epic Applications Analyst II or III ensures that HealthPoint's electronic health record (EHR) and related application software are available, supported, and optimized for staff across the organization. This role provides technical expertise, performs system maintenance, supports new functionality, and serves as a key resource for workflows and data integrity. Compensation is dependent on experience and level (II or III).

Your Contribution to the Team Includes
  • Serve as primary and secondary subject matter expert (SME) for Epic applications.
  • Support additional clinical information systems and software platforms.
  • Execute, assess, troubleshoot, and create solutions for supported applications.
  • Contribute to the assessment and development of long-term clinical technology goals.
  • Lead development, implementation, upgrades, and testing of new modules and enhancements.
  • Perform system maintenance, table updates, error resolution, and documentation.
  • Develop and validate requirements, workflows, test plans, and technical documents.
  • Manage advanced troubleshooting projects in partnership with HealthPoint's Enterprise administrative organization.
  • Identify, document, and escalate application defects to appropriate external vendors.
  • Provide ongoing escalation support to internal teams.
  • Deliver technical support and diagnose application issues in collaboration with end-users.
  • Build and maintain reports within clinical systems.
  • Maintain knowledge of Epic tools including Orion, Nova notes, User Forum, and Galaxy.
  • Provide onsite and remote training to support best practices in system use.
  • Participate in meetings and process improvement discussions to optimize workflows.
  • Perform on-call support during scheduled rotations.
  • Create system learning content independently or with instructional designers.
  • Demonstrate respectful, professional behavior supporting a team-oriented environment.
  • Uphold HealthPoint's mission, values, and service goals.
  • Other duties as assigned.
Minimum Qualifications

Analyst II
  • Associate's degree (AA) or equivalent from a two-year college, technical school, or clinical certification.
  • Five (5) years related healthcare experience, or equivalent combination of education and experience.
  • Two (2) years electronic health record support experience required.
  • Ambulatory certification required.
  • Welcome or Cheers certification preferred.
Analyst III
  • Associate's degree (AA) or equivalent from a two-year college, technical school, or clinical certification.
  • Seven (7) years related healthcare experience, or equivalent combination of education and experience.
  • Two (2) years IT healthcare experience AND two (2) years EHR support experience required.
  • Epic experience preferred.
  • Ambulatory certification required.
  • Welcome or Cheers certification preferred.
Preferred Qualifications
  • Advanced skill in operating and troubleshooting EHR systems; Epic strongly preferred.
  • Proficiency with computers and Microsoft Office Suite.
  • Additional Epic certifications.
Immunization Requirements

Proof of COVID-19 vaccination is required prior to start. HealthPoint does not accept Johnson & Johnson vaccine as proof; alternative vaccination documentation is required.
Employees must show proof of:
  • MMR (measles, mumps, rubella)
  • Varicella
  • Annual Influenza
  • TB QuantiFERON Gold
  • Tdap (for clinic roles; within the last 10 years)
  • Hepatitis B (required for clinical roles with blood/blood-product exposure)
All immunizations are a condition of employment. Documentation must be provided by the fifth business day of employment.
Employees may obtain required vaccinations or titers through HealthPoint at no cost.

Benefits & Perks
  • Medical, Dental, and Vision for employees and dependents
  • HSA and FSA options
  • Life, AD&D, and Disability Coverage
  • Employee Assistance Program
  • Wellness Program
  • PTO (starting at 5.23 hours per pay period for full-time employees; prorated for part-time)
  • Extended Illness Time Away
  • 8 holidays + 3 floating holidays
  • Compassion Time Away (up to 40 hours)
  • Opportunity Time Off (up to 8 weeks for personal development)
  • Retirement Plan with Employer Match
  • Voluntary benefit options (critical illness, accident, identity protection, pet insurance, etc.)
  • Third-party perks (discounted travel, entertainment, and more)
  • Development and growth opportunities

Learn more about us at www.healthpointchc.org
#practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

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