Sr Manager- Product Management- Personalization

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In this role, you will...

• Lead critical areas of the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas.
• Manage a team of Product Owners who lead passionate agile teams that enhance features within the web experience and direct production support activities.
• Work with your Product Owners to prioritize the team's work to meet key business goals and deliverable dates.
• Embrace the test and learn mentality to drive iterative improvements to the client experience.
• Accountable for key metrics of digital channel experience (e.g., CSAT, distribution, digital containment, client outcomes) and channel performance (e.g., availability, response time).
• Ensure quality software and experiences are delivered.
• Ensure navigation and findability are effective by living and breathing the end-to-end site map and client flows.
• Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available.
• Work collaboratively with CX Journeys to further enable the web channel for key client journeys.
• Continuously audit the site looking for opportunities for improvements on UI, usability, content, benchmark scenarios, and diligently enhancing and simplifying all parts of the experience.
• Challenge the business to drive for innovative solutions; think out of the box, and ensure best-in-class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions.
• Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually.
• Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions.
• Work with the team to continually optimize the efficiency of our agile implementation and delivery.

Design An Experience That Delivers

A critical component of the Vanguard flywheel is delivering a world-class client experience. With that in mind, the Personal Investor Digital and Analytics sub-division was created in 2019 to enhance our clients' experiences and differentiate Vanguard from competitors that adopt aspects of our low-cost investment philosophy.

What It Takes

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• 10 or more years work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects
• Demonstrated ability to lead a team of Product Owners.
• Demonstrated ability to achieve results while working in a cross-functional environment
• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Demonstrated experience implementing and executing agile principles with strong digital and technical skills.
• Demonstrated experience and deep understanding of user experience best practices.
• Experience with AI/ML is a strong plus.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a missionwe're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.