Customer Service Representative
7 days ago
Serves customers and Sales Managers by providing product and service information; resolving product and service problems.
Job Duties:
- Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
- Assisting customers with questions regarding order status, pricing, and shipping issues.
- Accurate data entry of customer orders.
- Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
- Answering telephone and utilizing the switchboard to transfer calls as needed.
- Assist the team as needed and be able to backup other jobs during vacations and illness.
Job Requirements:
- 2 year Business related degree (preferred).
- Excellent written and verbal communication skills with professional telephone etiquette
- Resolution driven and customer service oriented
- Ability to multi-task and meet deadlines in a fast paced, high volume environment.
- Detail oriented with strong organization skills.
- Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
- Perform wide variety of administrative duties as assigned
- Local candidates preferred (no relocation package available)
Worker Sub-Type: Regular
Time Type: Full time
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