Customer Service Representative

7 hours ago


Oakland, CA, United States Remote VA Full time
Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative with strong experience in Durable Medical Equipment (DME) billing. This full-time role involves handling both inbound and outbound calls, assisting clients with inquiries, and managing order-related communication through the Parachute Health platform. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to providing outstanding customer service in a healthcare environment.

Key Responsibilities:

  • Handle inbound and outbound calls with patients, providers, and insurance representatives
  • Assist clients with DME product inquiries, order status, and billing questions.
  • Manage and process orders through the Parachute Health platform.
  • Verify patient information, insurance details, and documentation accuracy.
  • Ensure timely and accurate communication between customers, billing, and fulfillment teams.
  • Maintain detailed records of calls and transactions in the company database.
  • Provide excellent customer service with professionalism, patience, and empathy.


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