Customer Service Guide

1 week ago

Springfield, OR, United States Oregon Department of Energy Full time
Customer Service Guide (Public Benefits Specialist Entry)

Join the Oregon Department of Human Services to serve as a Customer Service Guide. This entry?level position provides direct assistance to Oregonians accessing a range of public benefits.

Pay and Position Details
  • Initial posting date: 11/19/2025
  • Application deadline: 11/26/2025
  • Agency: Department of Human Services
  • Salary range: $3,705 $4,833 per month
  • Position type: Employee
  • Position title: Customer Service Guide (Public Benefits Specialist Entry)
Job Description

We are proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and aim to foster a positive culture that advances equity and diversity. Opportunity awaits to empower Oregonians to rise above poverty by facilitating access to vital services. The role is based in our Springfield Branch and not eligible for remote work.

Summary of Duties
  • First point of contact in most offices for customers entering the physical office or contacting through the online application portal or phone.
  • Contribute to a welcoming environment for families interacting with the department.
  • Greet and assist Oregonians through a trauma?informed lens.
  • Help customers apply for programs such as medical, TANF, domestic violence services, SNAP, ERDC, long?term care, answering case status inquiries and providing community resource information.
  • Collaborate within a rotating team to support the offices business needs.
Minimum Qualifications
  • Two years of experience in interviewing or substantial people contact involving a high volume of paperwork.
  • College?level coursework may substitute experience on a year?for?year basis.
Essential Attributes
  • Customer Service: Professional demeanor delivering quality service via phone, in writing, or in person.
  • Computer Skills: Knowledge of computers, web browsers, databases, and programs such as Microsoft and general office equipment.
  • Communication: Ability to convey complex rules, simplify information, and confirm comprehension.
  • Collaborative Team Member: Experience building inclusive relationships with teammates.
  • Accuracy and Attention to Detail: Knowledge of data entry and follow?up actions.
  • Diversity, Equity, and Inclusion: Proven commitment to an inclusive, anti?racist workplace.
Working Conditions
  • Front?office workstation; not remote.
  • Schedule: MondayFriday, 8:30?am 5:30?pm.
  • Interaction with public experiencing emotional/financial stress.
  • Prolonged computer/telephone use required.
Background Checks and Requirements
  • Criminal history/background check for selected finalists.
  • No visa sponsorship. I?9 and E?Verify required.
Benefits
  • ODHS Employee Resource Group communities.
  • Cost?of?living adjustments.
  • Annual salary increases up to top of pay range.
  • Comprehensive benefits package.
  • Eligibility for Public Service Loan Forgiveness.
Employment Preference
  • Veterans preference information. Submit veteran documents separately from resume.
Contact Information
  • Recruiter: Brent Lawrence Email: Brent.Lawrence@odhs.oregon.gov. Include requisition number.

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