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Outpatient Services Rep
4 weeks ago
Join to apply for the Outpatient Services Rep role at Brown University Health.
Job SummaryUnder general supervision and established policies, the incumbent performs administrative duties to expedite each patients clinical visit. Duties include patient record preparation, registration, appointment scheduling, co?payment collection, coding/billing, and follow?up care tracking.
Key Responsibilities- Schedule patients and appointments using the hospitals scheduling system.
- Complete pre?registration and registration using the online billing system.
- Verify demographic data, insurance authorizations, and collect co?pays.
- Enter diagnosis/service codes from encounter sheets and code/refer billing issues.
- Communicate with patients and Patient Financial Services to resolve billing denials.
- Conduct insurance eligibility checks and obtain pre?authorizations according to policy.
- Provide high?quality customer service and greet patients upon arrival.
- Handle phone calls, appointment reminders, and referral inquiries.
- Maintain patient files and ensure all documents are complete prior to clinic visit.
- Generate reports, manage registration errors, and assist with referral management.
- High School Diploma or equivalent.
- Basic knowledge of PC skills and Microsoft Windows operating system.
- Experience with medical billing and coding, including ICD?10/CPT codes.
- Knowledge of medical terminology and procedure codes.
- Excellent telephone etiquette and customer service skills.
- At least six months of experience coding and billing using an online system.
Walks, sits, and stands throughout the day in a clinic setting.
CompensationPay Range: $21.26 - $21.81 per hour
Equal Employment Opportunity StatementBrown University Health is committed to providing equal employment opportunities and maintaining a work environment free from unlawful discrimination and harassment.
LocationRhode Island Hospital, 593 Eddy Street, Providence, Rhode Island 02903
Work TypeFull?time, Monday?Friday day shift (M?F day shift)
UnionInternational Brotherhood Teamsters
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