Case Manager

Description

Summary: The Refugee Resettlement Department at Catholic Charities Community Services provides assistance to families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The Case Manager will screen prospective applicants/cases, complete the enrollment process, provide orientation and conduct comprehensive casework for the designated service period according to the specific contract guidelines.

Essential Duties and Responsibilities: 
• Assess eligibility of refugees, asylees, entrants/parolees, Special Immigrant Visa holders from
  Afghanistan and Iraq, and certified victims of human trafficking for program eligibility and
  enrollment in the Intensive Case Management program.
• Complete intake process and needs assessment with clients in accordance with program
  requirements.
• Develop a detailed service plan and/or safety plan in collaboration with clients to outline specific
  actions and timeframes to address needs and goals in accordance with program guidelines.
• Provide core resettlement services and individualized support for newly arrived individuals,
   including follow-up, home visits, and accompaniment to social service offices.
• Complete social service referrals including referrals to the Social Security Administration, SNAP
   benefits, Medicaid, housing benefits, SSI benefits, school enrollment, WIC, emergency food,
   TANF benefits, HSE or ESOL classes, legal services, etc. Follow up with clients until goals have
   been met.
• Use a strengths-based approach to ensure clients are provided with the tools they need to meet
  their goals objectives, and assess and monitor progress, modifying initial service plans as
  necessary.
• Ensure all program requirements are met in a timely and accurate manner to meet short-term and
  long-term goals for client’s well-being and independence.
• Advocate for and with clients regarding benefits acquisition, employment, immigration
  documents, and other services, and intervene as necessary.
• Maintain and update program rosters, electronic case note systems, and physical case files
  throughout the service period using various internal and external databases. Write detailed case
  notes in a timely manner and maintain copies of documents and reports in case files.
• Write and submit reports as required; compile and report statistics as needed.
• Manage and track client direct assistance disbursements within the allowable parameters and
  program guidelines within each case, program, and designation.
• Participate in outreach by developing relationships with third-party referral organizations and
  service providers to best serve client needs.
• Perform work with clients in the field to ensure services are obtained.
• Participate in program meetings, staff development activities, case conferences and other duties
  as assigned.
• Work as part of a team to provide comprehensive trauma-informed, strength-based services to
  clients through coordination of cases and effective communication between team members and
  departments.
• Occasionally attend local, state, and national meetings or conferences.
• Other duties as necessary.

Qualifications:

Education and/or experience required:
• A Bachelor’s degree in social work or a related field of study is required.
• Minimum of two years of relevant work experience in the human services field, preferably with
  immigrants or refugees.

Skills, Licenses and/or competencies required:
• Highly motivated self-starter with strong problem-solving skills combined with the proven ability
  to multi-task, prioritize duties, and manage time effectively.
• Excellent organizational skills, communication (oral & written), and interpersonal skills.
• Ability to manage deadlines and high-volume communication in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, SharePoint, etc.)
• Ability to work and communicate effectively and sensitively in a multicultural environment.
• Fluent in English and Spanish, French, Haitian-Creole, Dari, Pashto, or another language
  commonly spoken by refugee populations preferred.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00AM to 5:00PM Monday – Friday.
Additional hours may be required on occasion to meet program deadlines, or client needs.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to     successfully perform the essential functions of this job.

• Ability to travel regularly throughout the service delivery area using reliable transportation,
  traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Remain in a stationary position at a workstation and use a computer approximately 60% of the
  time, with 40% of time spent in the field and at home visits.