Assistant Guest Services Manager

23 hours ago

Tampa, FL, United States Evolution Parking and Guest Services Full time

Job Summary
The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
Essential Responsibilities

  • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
  • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  • Perform Evolution and Forbes Standards training as required.
  • Assist the Guest Service Manager in conducting the "Daily Huddle" during all shifts.
  • Authorize and manage break schedules and other shift options as required.
  • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
  • Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
  • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Motivate and persuade team members to provide exceptional service.
  • Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
  • Prepare schedules and compile payroll data as requested by the Guest Services Manager.
  • Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
  • Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
  • Other duties as assigned.
Minimum Education Required
  • Associate's Degree, High School Diploma, or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.
Minimum Experience Required
  • Experience in valet parking.
  • Valid US Driver's License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.
Skills Required
  • Strong customer service and client relationship skills.
  • Excellent oral and written communication skills.
  • Strong technology proficiency.
  • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
  • Ability to collaborate effectively and work as part of a team.
  • Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

#74

  • Valet Attendant Assist

    1 week ago

    Tampa, FL, United States Evolution Parking and Guest Services Full time

    Job Description At Evolution, we're always on the lookout for the right people. Those who are passionate about the service industry - going above and beyond to make guests happy. Those who aren't afraid to disrupt the "status quo" as we create new ways to elevate experiences. Those who can help us drive business forward. Get ready for more than just another...

  • Valet Attendant Assist

    4 days ago

    Tampa, FL, United States Evolution Parking and Guest Services Full time

    Job Description At Evolution, we're always on the lookout for the right people. Those who are passionate about the service industry - going above and beyond to make guests happy. Those who aren't afraid to disrupt the "status quo" as we create new ways to elevate experiences. Those who can help us drive business forward. Get ready for more than just another...

  • Guest Service Agent

    6 days ago

    Tampa, FL, United States Residence Inn Tampa Westshore Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...

  • Guest Service Agent

    24 hours ago

    Tampa, FL, United States Residence Inn Tampa Westshore Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...

  • Guest Service Agent

    6 days ago

    Tampa, FL, United States Residence Inn Tampa Westshore Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...

  • Guest Services Ambassador

    2 weeks ago

    Tampa, FL, United States Hotel Haya Full time

    GUEST SERVICES AMBASSADOR Position Profile Reports to: GUEST SERVICES MANAGER, position is non-exempt WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality! Paid time off including vacation, sick and a floating holiday to use when you choose Paid time off to volunteer in your...

  • Guest Services Agent

    2 weeks ago

    Tampa, FL, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • Guest Services Agent

    1 week ago

    Tampa, FL, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • Dining Services Assistant Manager

    6 days ago

    Tampa, FL, United States Healthcare Services Group Full time

    Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident...

  • Guest Services Specialist

    6 days ago

    Tampa, FL, United States Holland & Knight Full time

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in the Firm's global operations center in Tampa, FL. General Description: We are seeking a Guest Services Specialist to join our team. The Guest Services Specialist will be responsible for providing...