Automotive Service Advisor
6 days ago
Crossroads Chevrolet – Mount Hope, WV
Crossroads Chevrolet is looking for a motivated and customer-focused Service Advisor to join our growing team in Mount Hope, West Virginia. If you have strong communication skills, a passion for customer service, and enjoy working in a fast-paced automotive environment, we want to hear from you
Key Responsibilities:-
Greet customers promptly and professionally in the service drive
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Listen to customer concerns and accurately document vehicle issues
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Explain recommended maintenance and repair services clearly
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Prepare repair orders and ensure accurate estimates and timelines
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Communicate between customers and technicians to ensure quality service
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Follow up with customers to ensure satisfaction
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Maintain excellent CSI (Customer Satisfaction Index) scores
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Previous Service Advisor or automotive experience preferred (not required)
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Strong customer service and communication skills
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Ability to multitask in a fast-paced environment
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Basic computer skills and familiarity with dealership systems a plus
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Valid driver’s license with a clean driving record
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Competitive pay with performance-based incentives
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Paid training and ongoing support
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Health, dental, and vision insurance options
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Paid time off and holidays
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Employee discounts on vehicles, parts, and service
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A supportive, team-oriented work environment
At Crossroads Chevrolet, we pride ourselves on treating our customers and employees like family. Join a dealership that values integrity, teamwork, and professional growth.
Location: Mount Hope, WV
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