Customer Service Representative

2 weeks ago

Knoxville, TN, United States Edfinancial Services Full time
Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance

Join the Edfinancial Team - Where Purpose Meets Growth

Position: Customer Service Representative (On-Site - Knoxville, TN)

Class Start Date: February 2, 2026

Starting Pay: $17.75/hour + $4.93/hour fringe benefit

That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment

Learn More: Edfinancial Careers

Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.

What You'll Do

As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Provide accurate, clear information about our products and services.
  • Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
  • Use sound judgment and strong communication skills to support each customer interaction.
  • Collaborate with your team to create a positive, high-quality work environment.
Why You'll Love Working Here

At Edfinancial, we don't just talk about culture - we live it.

You'll join a community that values:
  • Growth & Development: Paid training, certifications, and opportunities for advancement.
  • Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
  • Purpose: Every call you take helps our customers manage one of life's biggest investments - their education.
"The people here genuinely care - it feels like family."

- Edfinancial Team Member

? What We're Looking For
  • Strong communication and listening skills
  • A professional, positive attitude
  • Ability to stay organized and meet daily goals
  • Basic computer proficiency
  • Open availability during business hours
Work Details
  • On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)
  • Hours of Operation (Starting April 1, 2025):
    • Mon: 8 AM - 11 PM EST
    • Tue-Fri: 8 AM - 8 PM EST
    • Sat: 10 AM - 2 PM EST
    • Schedules are assigned based on business needs; flexibility is key
  • Overtime: Occasionally required during peak times
Additional Responsibilities
  • Maintain confidentiality and data security at all times
  • Stay current with system updates, loan phases, and compliance standards
  • Complete annual training and certifications
  • Support other departments during peak seasons

Ready to Start Your Journey?

Be part of a team that values integrity, growth, and community.

Apply today and start your next chapter with Edfinancial Services

Salary Description

$17.75 per hour PLUS $4.93 Hourly Fringe Pay

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