Client SVCS Representative

2 weeks ago

Newtown Square, PA, United States ICONMA Full time

Our Client, a Medical Research company, is looking for a Client SVCS Representative for their Newtown Square, PA location.

Responsibilities:

  • Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Report laboratory results to clients and patients using established protocols.
  • Follow through in a timely manner to resolve all issues and concerns.
  • Provide education and guidance to clients about lab processes.
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
  • Perform other duties as assigned to meet the business needs or customer requirements.
  • This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Requirements:
  • One (1) year of customer service and/or related health care experience is required.
  • Must have hands on knowledge of medical terminology (required)
  • Must have strong time management and organizational skills
  • Preferred Work Experience:
  • Previous related health care experience preferred.
  • Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing)
  • Proper telephone etiquette to handle customer inquiries
  • Basic knowledge of operating office equipment
  • Understand the importance of Quality Service and how it is measured
  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Ability to multi-task and work in a fast-paced environment
  • Strong organizational skills
  • Ability to analyze and solve problems.
  • Good listening skills
  • Ability to maintain professional and tactful manner in stressful situations
  • Ability to deal with client information in a confidential manner
  • High School Diploma or Equivalent(Required)

Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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