Eligibility Assistant

3 days ago

New Castle, IN, United States DFR llc Full time
Overview

THIS POSITION IS LOCATED IN NEW CASTLE, IN

Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth - in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person's endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.

Responsibilities

  • Welcome all on-site visitors and determine nature of business
  • Review client information for accuracy
  • Assist with computer applications
  • Schedule client appointments
  • Scan documents into client case file
  • Maintain fax machines and copier functions
  • Answer and direct incoming calls
  • Maintain daily activity reports
  • Deliver outstanding customer service to all clients
Qualifications
  • Desire to help others
  • Strong customer service background
  • Ability to maintain confidentiality
  • Handle conflict in a calm manner
  • Reliable and dependable in the work place
  • Ability to multi task
  • Proven job stability
  • High School diploma or equivalent
  • Clean criminal background
  • Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired


This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

If you are looking for a position that could be the start of your career, apply now for immediate consideration.

Physical Requirements:

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

INDDFR

  • Eligibility Specialist

    5 days ago

    New Castle, IN, United States DFR llc Full time

    Overview THIS POSITION IS LOCATED IN NEW CASTLE, IN Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance....

  • Eligibility Specialist

    6 days ago

    New Castle, IN, United States DFR llc Full time

    Overview THIS POSITION IS LOCATED IN NEW CASTLE, IN Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance....

  • Eligibility Specialist

    1 week ago

    New Castle, IN, United States DFR llc Full time

    Overview THIS POSITION IS LOCATED IN NEW CASTLE, IN Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance....

  • Eligibility Specialist

    2 days ago

    New Castle, IN, United States DFR llc Full time

    Overview THIS POSITION IS LOCATED IN NEW CASTLE, IN Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance....

  • Eligibility Specialist

    4 hours ago

    New Castle, IN, United States DFR llc Full time

    Overview THIS POSITION IS LOCATED IN NEW CASTLE, IN Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance....

  • Eligibility Specialist

    1 week ago

    New Albany, IN, United States DFR llc Full time

    Overview THIS POSITION IS LOCATED IN NEW ALBANY, IN Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance....

  • Eligibility Specialist

    1 week ago

    New Albany, IN, United States DFR llc Full time

    Overview THIS POSITION IS LOCATED IN NEW ALBANY, IN Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance....

  • QMA PART TIME NIGHT SHIFT

    6 days ago

    New Castle, IN, United States Addison Place Full time

    About LakeHouse Senior Living: LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio and Michigan.  Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team...

  • QMA PART TIME NIGHT SHIFT

    1 week ago

    New Castle, IN, United States Addison Place Full time

    About LakeHouse Senior Living: LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio and Michigan.  Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team...

  • Obstetrics & Gynecology Physician

    4 days ago

    New Castle, IN, United States Suburban Health Organization Full time

    Henry Community Health Location: New Castle, Indiana All levels of experience welcome Da Vinci Xi Robotics Full-time 4-day work week (combination of surgery blocks and clinic) 1:4 call, must be within 30 mins of the hospital when on call Hospital employed Must be board eligible/board certified 4 other providers, 1 NP, and 1 CNM Varies, 20-25...