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Customer Service Specialist, Intermediate

3 weeks ago

Inver Grove Heights, MN, United States Minnesota Careers Full time
Job Details

Working Title: Customer Service Specialist, Intermediate - Admissions Support Specialist
Job Class: Customer Service Specialist, Intermediate
Agency: Minnesota State
  • Job ID: 91170
  • Location: Inver Grove Heights
  • Telework Eligible: No
  • Full/Part Time: Full-Time
  • Regular/Temporary: Unlimited
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 01/02/2026
  • Closing Date: 01/15/2026
  • Hiring Agency/Seniority Unit: MN St Colleges & Universities / Inver Hills CC-AFSCME
  • Division/Unit: MnSCU Inver Hills CC / AFSCME Unltd and Seasl FT
  • Appointment Type: Unlimited, Full-time
  • Work Shift/Work Hours: Day Shift
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 206 - Clerical/AFSCME
  • Work Area: Inver Hills Community College/Admissions
  • FLSA Status: Nonexempt
  • Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Job Description

This position exists to greet guests and provide front-line customer service to individuals visiting or calling Inver Hills Community College. The role is responsible for organizing, managing, and assessing all enrollment services requests received at the Welcome Center desk, including the processes needed to efficiently assist students with admissions, advising, and financial aid questions. Additionally, this position serves as a vital link between Student Affairs, college faculty and staff, and works collaboratively with Dakota County Technical College.

Key responsibilities include, but are not limited to:
  • Serve as Welcome Center staff and call center attendant, providing professional in-person and telephone customer service to students, prospective students, corporate partners, and other visitors to the college.
  • Provide administrative support to the Admissions department to ensure a smooth and efficient operation of daily office flow.
  • Provide general back-up support for the Admissions Specialist and Testing Center.
Minimum Qualifications

Ability To:
  • Answer questions politely via phone, email, and other written or electronic correspondence.
Skill in:
  • Customer Service sufficient to (1) Schedule and confirm customers' appointments in person, on the phone, and through email and other written or electronic correspondence; (2) Provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
  • Word processing sufficient to use software to create, format, edit, print, and save a variety of documents, letters, memos, emails, etc.
  • Data entry skills sufficient to create database records and update entries in a timely manner.
Preferred Qualification
  • Post-secondary degree.
  • Experience working in higher education setting.
  • Experience providing direct service to internal and external stakeholders in higher education.
  • Experience using Minnesota State databases such as the Integrated State Record System (ISRS), D2L and e-Services.
  • Experience with Connect - Customer Relation Management system.
  • Knowledge and understanding of data privacy laws (ex: FERPA).
  • Self-motivated/self-disciplined.
  • Ability to think critically.
Physical Demands
  • Occasional moving of articles and objects (up to 25 lbs.).
  • Maintain a stationary position or moving for a prolonged period of the day
  • Use a keyboard and phone for extended periods of time which may include repetitive motion.
Application Details

How to Apply

To view the full job posting and to apply please go to: https://minnstate.wd1.myworkdayjobs.com/en-US/Minnesota_State_Careers/details/Customer-Service-Specialist--Intermediate---Admissions-Support-Specialist_JR0000003924

Contact

If you have questions about this position, contact Angela Loza at humanresources@inverhills.edu or 651-450-3670 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Angela Loza at humanresources@inverhills.edu .

About Inver Hills Community College

Inver Hills Community College is an accredited 2-year college in the Southeast suburbs of the Twin Cities, Minneapolis & St. Paul, Minnesota. We offer nearly 40 programs and hundreds of classes for students of all ages and backgrounds. At Inver Hills, we are dedicated to advancing the power and promise of education. This vision guides our daily work and captures the spirit of our campus.. Through career exploration and professional preparation, our graduates leave Inver Hills fully prepared to launch their careers or pursue further education at a four-year institution.

Inver Hills is aligned with Dakota County Technical College (DCTC). Located nine miles away on County Road 42 via U.S. Route 52, DCTC offers a broad range of professional, technical, and liberal arts programs that complement academic programs at Inver Hills. Both Inver Hills Community College and Dakota County Technical College are recognized as a Beyond the Yellow Ribbon employers offering support for veteran and military employees and students.

Working together to improve the state we love.

What do Minnesota's State employees have in common?
  • A sense of purpose in their work
  • Connection with their coworkers and communities
  • Opportunities for personal and professional growth
Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:
  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Low-cost medical, dental, vision, and prescription drug plans
    • Fertility care, including IVF
    • Diabetes care
    • Dental and orthodontic care for adults and children
  • 6 weeks paid leave for parents of newborn or newly adopted children
  • Pension plan that provides income when you retire (after working at least three years)
  • Employer paid life insurance to provide support for your family in the event of death
  • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
  • Tax-free expense accounts for health, dental, and dependent care
  • Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
  • Training, classes, and professional development
  • Tuition reimbursement
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support:
  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care


Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.