Technical Trainer

Job Description Summary
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Technical Trainer Position Summary:
We are seeking a skilled and passionate Technical Trainer to support the North America Technical Services Team. This role is responsible for developing and delivering instructor-led and self-paced training content that enhances technical proficiency, customer service skills, and operational excellence in the field. The ideal candidate will have a strong background in field service operations, technical systems, and adult learning principles.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Key Responsibilities:

• Develop and deliver comprehensive training programs for new and existing Remote Support and Field Service Engineers, addressing installation, maintenance, troubleshooting, and repair of equipment.
• Facilitate training through multiple formats including:
  - In-person classroom and hands-on sessions
  - Live virtual training via video conferencing platforms
  - Self-paced e-learning modules and simulations
• Collaborate with engineering, product management, and service teams to ensure training content reflects current technologies and field realities.
• Working with a Technical Writer to create and maintain training materials, SOPs, e-learning modules, and job aids.
• Evaluate training effectiveness through assessments, feedback, and performance metrics; continuously improve programs based on results.
• Support onboarding of new Technical Service Associates with structured technical and soft skills training.
• Maintain training records and ensure compliance with certification and regulatory requirements.
• Stay current with industry trends, equipment updates, and service best practices.

Qualifications:

• Bachelor's degree in Engineering, Life Sciences, Electronics, or a related technical field; or equivalent hands-on experience.
• 3+ years of experience in field service, technical training, or equipment support.
• Strong understanding of mechanical, electrical, and software systems relevant to the service environment.
• Proven ability to translate complex technical concepts into clear, engaging training content.
• Excellent learning facilitation, communication, and interpersonal skills.
• Experience managing and building content on Learning Management Systems (LMS), instructional design tools, and virtual training platforms (e.g., Microsoft Teams, Zoom, Webex).

Preferred Skills:

• Prior experience training field service teams in a regulated or high-tech industry (e.g., medical devices, lab automation, industrial equipment).
• Certification in instructional design or training (e.g., ATD, CPTD certificate or Adult Learning degree).
• Familiarity with remote diagnostics, service data analytics, and digital tools used in field service.
• Ability to travel to regional service hubs or customer sites as needed.

Working Conditions:

• Training delivery may require travel (up to 10%) to field locations, service centers, or customer sites.
• Remote work and training facilitation are integral to this role, requiring reliable internet access and comfort with virtual collaboration tools.
• Flexible work arrangements may be available depending on business needs.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

Primary Work Location
USA MD - Sparks - 39 Loveton Circle

Additional Locations

Work Shift
NA (United States of America)

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information
$79,600.00 - $131,300.00 USD Annual

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