Senior Program Manager

1 week ago

Boston, MA, United States City of Boston Full time
Overview:

The mission of the Mayor's Office of Housing (MOH) is to make Boston a more equitable and inclusive city where all residents can thrive. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and develop city-owned property. MOH seeks to carry out its mission through a lens of promoting diversity, equity, and inclusion and addressing the effects of systemic racism in our city.

Within the Mayor's Office of Housing (MOH), The Boston Home Center helps Boston residents buy, improve, and keep their homes. The Home Center offers training, financial help, and counseling to first-time homebuyers. The staff guides and counsels families to help avoid foreclosure and provide help to homeowners who need to make repairs. The Home Center also markets homes developed for income-eligible, first-time homebuyers.

Under the direction of the Deputy Director or their designee, the Senior Program Manager - Homeowner Services is responsible for leading Boston Home Center program(s) focused on supporting low and moderate-income Boston homeowners. The Senior Program Manager may also be assigned to manage programs related to home buying, depending on need.

Responsibilities:

  • Manage programs related to homebuying or homeownership, depending on departmental needs.
  • Supervise and train staff.
  • Develop, implement and review policies and procedures related to the managed Boston Home Center program(s).
  • Works to improve outreach and marketing of programs in all Boston neighborhoods and coordinate with marketing and others to develop comprehensive social and print marketing strategies.
  • Engage with constituents about the Boston Home Center's programs and services.
  • Oversee and maintain programmatic budget line items.
  • Design and deliver special program initiatives related to homeownership.
  • Manage relationships with private and public funders.
  • Oversee contracts with non-profit service providers.
  • Report on program performance.
  • Coordinate program activities with other BHC senior managers and other DND divisions and City agencies.
  • Attend night and weekend community meetings and BHC sponsored classes and workshops as needed.
  • Perform other related duties as required by the position.
Minimum Entrance Qualifications:
  • Four (4) years experience in housing or real estate development or finance, including two (2) years supervising staff. Appropriate educational substitutions may be made.
  • Familiarity with Federal, State, and City affordable housing programs and regulations, particularly HUD and CDBG rules and regulations.
  • Strong organizational, workflow management, program management, attention to detail, and interpersonal skills required.
  • Strong customer service skills and proven ability to work with the public.
  • Experience in conducting public meetings.
  • Demonstrated knowledge of Microsoft Suite and Salesforce preferred.
  • Ability to exercise good judgment and focus on detail required by the job.


BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU 888/N-23

Hours per week: 35

Please refer to the Salary Information section on the Boston Career Center site for more information on compensation. For each Salary Plan, salaries are listed by Grade and Step.

"Please note that the Mayor's Office of Housing (MOH) employees and their immediate family members are prohibited from buying or leasing City Involved Housing, with the exception of applicants living in City Involved Housing at the time of hire at MOH. Please refer to the Policy on Employee Participation in MOH Administered Programs."

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