Senior Quality Assurance Manager

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,000 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Position Overview:

Elevate your career with CHAGEE as a Senior Quality Assurance Manager

Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

What you'll do:

Program Establishment & Leadership

• Design, implement, and maintain a company-wide Food Safety & Quality Management System for beverage QSR operations.
• Build robust HACCP/HARPC plans, allergen management, sanitation protocols, and preventive controls tailored to beverage production and service.
• Create documentation, training materials, and SOPs that can scale with growth.
• Regulatory & Ingredient Compliance
• Ensure all operations and products meet FDA, local health department codes, and applicable GFSI-benchmarked standards (e.g., SQF, BRC).
• Verify regulatory compliance of all ingredients, including allowable additives, nutritional labeling, and country-specific regulations for current and future markets.

Quality Standards & Operations

• Define quality specifications for beverages, syrups, toppings, ice, and packaging materials (working in conjunction with PD/Equipment technical team)
• Establish sanitation and maintenance standards for beverage dispensing equipment, brewing systems, and ice machines.
• Implement cold chain monitoring from supplier to commissary to store to ensure product freshness and safety.

Supplier & Co-Manufacturer Management

• Approve, audit, and monitor suppliers and co-manufacturers with a focus on beverage-specific raw materials.
• Maintain supplier scorecards and drive corrective actions when needed.
• Sensory & Product Consistency
• Partner with Product Development to create a structured sensory evaluation program for product launches, flavor consistency checks, and ongoing quality monitoring.
• Ensure uniform product quality across all stores through periodic sensory and operational audits.

Training & Food Safety Culture

• Develop and deliver training programs for commissary staff, store managers, and operations teams.
• Foster a strong food safety mindset at all levels, from frontline to leadership.

Incident Management

• Lead root cause investigations for customer complaints, product deviations, or food safety issues.
• Manage product recall and withdrawal processes when necessary.

Data & Continuous Improvement

• Track KPIs, audit results, and consumer feedback to identify trends and opportunities.
• Recommend and implement improvements for efficiency, shelf life, and product consistency.
• Growth & Strategic Planning
• Build the QA/Food Safety function with a vision for future expansion into a Director-level leadership role.
• Provide guidance and mentorship to develop the QA team as the business scales.

Experience you need to be successful:

• Bachelor's in Food Science, Chemistry, Biochemistry, Biology, Nutritional Science, or related field; Master's preferred.
• 10+ years in Quality Control and Food Safety, ideally in beverages and foods (QSR, RTD, CPG).

This role is perfect for someone with a sharp eye for detail, critical thinking skills, and a passion for building systems that protect brand integrity and customer trust. You will be the architect and driver of our QA and Food Safety program, ensuring every beverage, ingredient, and process meets the highest standards of safety, quality, and consistency.

You'll combine hands-on problem solving with a strategic mindset-moving seamlessly from investigating a store-level issue to shaping long-term quality frameworks. This is an ideal opportunity for someone who thrives in fast-paced, customer-focused environments, is confident in making data-driven decisions, and wants to see their work directly impact product quality and guest satisfaction.

As our company grows, so will this role. The right candidate will have the opportunity to evolve from Senior Manager to Director, leading a full QA/Food Safety team and shaping the company's quality and safety strategy at a national or even global scale.

What We Offer:

• Hybrid work schedule for a balanced life
• 401K with company match to secure your future
• Yearly bonus opportunity
• Comprehensive medical, dental, and vision insurance
• On-site fitness center and wellness programs
• Exclusive discounts at our tea locations, theme parks, and gyms
• Generous paid time off starting at 15 days, plus 7 federal holidays
• Opportunities for continuous education and scholarships
• Income protection including Disability, Life, and AD&D insurance
• Bereavement leave for those difficult times

Who You Are:

Join our team and be part of a brand that's as refreshing as our tea We're excited to see how your talents will help us grow and create memorable experiences for our customers.

The expected salary for this position is $121,750-$146,000. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications and more.

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.