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Front Desk Receptionist

3 weeks ago

Wayne, NJ, United States AdvoCare Full time

Job Type

Full-time

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team at the Institute of Metabolism, Endocrine and Diabetes. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions along with medical billing. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist at IMED, you'll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

  • Answer incoming calls on a multi-line telephone system with professionalism and efficiency
  • Schedule and confirm patient appointments
  • Transfer calls and take accurate messages according to office procedures
  • Greet patients and visitors and notify the appropriate team member of their arrival
  • Collect and post co-pays and communicate outstanding balances
  • Check patients out and follow proper check-out protocols
  • Notify the doctor when a patient cancels
  • Type correspondence and office memos as directed
  • Transcribe visit details into medical reports
  • Patient Billing
  • Prepare charts, gather necessary paperwork, and print daily appointment schedules
Front Desk Receptionist Required Skills and Abilities:
  • Excellent customer service and communication skills
  • Ability to maintain professionalism, confidentiality, and diplomacy
  • Strong interpersonal skills with the ability to work with diverse individuals
  • Detail-oriented with strong follow-up and multitasking capabilities
  • Adaptable and flexible in a fast-paced, ever-changing environment
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits Available:
  • Multiple medical and prescription coverage options
  • Dental and vision care plans
  • Health Savings Accounts (HSAs), where applicable
  • Flexible Spending Accounts (FSAs)
  • Voluntary critical illness, cancer, and accident insurance
  • Voluntary hospital indemnity coverage
  • Voluntary short-term and long-term disability insurance
  • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
  • 401(k) retirement savings plan
  • Paid time off (PTO)
  • Group Auto and Homeowners Insurance Discounts
Requirements

Education and Experience:
  • High School Diploma or equivalent required
  • Front desk Medical office experience required
  • Knowledge of ECW (our EMR) is required
  • Medial Billing knowledge is preferred


Salary Description

$18.00 - $22.00