Customer Service
2 days ago
If you're outgoing, customer-focused, and interested in how customer service, sales, and marketing work together, this role offers hands-on experience and real growth opportunities.
Mosquito Joe of North Atlanta is a well-established, locally owned business looking for a Customer Service & Marketing Representative to be the voice of our company and a key connection between our customers and our services.
About Us
Mosquito Joe of North Atlanta helps make the outdoors fun again. We provide outdoor pest control services to residential and commercial customers, protecting them from mosquitoes, ticks, and fleas.
We're proud to be a locally owned business and part of the Mosquito Joe franchising family-a nationwide network of independent business owners. We offer a fun, positive, and supportive work culture, and we're excited to add a new team member who wants to grow with us.
Job Description
The Customer Service & Marketing Representative plays a critical role in maintaining and growing our customer base. This position combines customer service, phone sales, and marketing support, engaging customers across multiple channels to deliver excellent service and promote our offerings.
You'll interact directly with customers to answer questions, resolve concerns, set up new accounts, and help drive sales and retention through strong communication and relationship-building.
Main Job Tasks & Responsibilities
- Communicate clearly, professionally, and positively with customers
- Manage and execute customer sales processes via phone and online channels
- Support marketing and sales initiatives by educating customers on services, promotions, and offerings
- Respond to customer inquiries and resolve complaints via phone and email
- Set up new customer accounts and maintain accurate customer information
- Identify opportunities to strengthen customer relationships and retention
- Direct complex or unresolved issues to management as needed
- Maintain detailed records of customer interactions and transactions
- Update and manage customer databases
- Strong computer skills, including Google Mail and Microsoft Office (Word, Excel, etc.)
- Ability to type and perform accurate data entry
- Knowledge of administrative procedures
- Phone sales or customer-facing sales experience preferred
- Interest or experience in marketing, customer engagement, or sales support is a plus
- Outgoing, friendly, and personable with strong interpersonal skills
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Customer service and consumer sales orientation
- Adaptability and willingness to learn
- Comfort working with Microsoft Office and digital tools
$40,000-up to 45,000
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Monday through Friday
- Some Saturdays required (weekday hours will be adjusted to compensate)
- In-person
- Office environment
Work Location: Dunwoody / Perimeter Area
Notice
Mosquito Joe LLC is the franchisor of the Mosquito Joe franchised system. Each Mosquito Joe franchised location is independently owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mosquito Joe LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mosquito Joe LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions.
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