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Production Support

4 weeks ago

Pennington, NJ, United States Career Mentors LLC Full time
Location: Pennington, New Jersey (Hybrid Role)
Employment Type: W2 Candidates Only (Minimum validity of 14 months)

We are seeking a skilled and proactive Production Support Engineer with Dynatrace expertise to join our team in a hybrid capacity based in Pennington, NJ. This role is ideal for candidates who are passionate about optimizing performance monitoring and delivering technical support to ensure seamless production operations. You will be a key player in deploying and supporting Dynatrace solutions while aligning technical functionality with business objectives.

  • Design, implement, and manage Dynatrace-based monitoring solutions to ensure high availability and performance of production systems.
  • Deploy and maintain monitoring dashboards, alerts, and analytics to provide actionable insights for incident management and root cause analysis.
  • Work closely with cross-functional teams to support technical change management processes and ensure compliance with internal governance.
  • Serve as a point of contact for technical escalations, incident troubleshooting, and resolution.
  • Adhere to and contribute to the evolution of standard operating procedures and best practices within the support organization.
  • Maintain strong communication with stakeholders to understand business needs and translate them into effective technical solutions.
  • Participate in large-scale corporate initiatives as a production support contributor.
  • Collaborate with Service Desk and Endpoint Management teams to streamline issue resolution using tools such as ServiceNow, Jira, SCCM, JAMF, Autopilot/Intune.
  • Support internal and external audit and compliance requirements as needed.
  • Apply project management principles to manage support tasks and continuous improvement initiatives efficiently.
  • Extensive experience with Dynatrace, including configuration, deployment, and optimization for enterprise-scale applications.
  • Strong interpersonal and communication skills with a customer-service mindset.
  • High degree of technical aptitude, with the ability to troubleshoot issues independently and drive resolutions.
  • Demonstrated reliability, punctuality, and capacity to function with minimal supervision.
  • Solid understanding of technical change control and governance frameworks.
  • Proven ability to contextualize business requirements and apply them to technical system designs.
  • Hands-on experience with Service Desk tools (ServiceNow, Jira) and Endpoint Management platforms (SCCM, JAMF, Autopilot/Intune).
  • Experience contributing to or supporting enterprise-level IT projects.
  • Familiarity with project management tools and methodologies is a plus.


Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • Minimum 5+ years of relevant production support and monitoring experience.
  • Certification in Dynatrace or similar APM tools is a plus.
Additional Details
  • Work Authorization: W2 candidates only with a minimum of 14 months of work validity.
  • Work Schedule: Hybrid (Onsite presence required in Pennington, NJ per business needs).
  • TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

    Third-party recruiters, please do not reach out for this role.