Office Manager

2 weeks ago

Cary, NC, United States Vensure Employer Services Full time
Position Summary

The Office Manager plays a key role in supporting the daily operations of both the office staff as well as the sales and management teams. This role works closely with the Director of Customer Service & Office Administration to manage customer service requests, sales reporting and performing a wide variety of administrative tasks.

Essential Duties and Responsibilities
  • Provide administrative support to office management
    • Answer phones and directs customer queries to the appropriate department/person
    • File paperwork from orders and payments
    • Process customer returns
    • Update SAP when needed
    • Provide support to Accounts Receivables Manager when needed
  • Provide support to sales team
    • Put together monthly sales reports for sales representatives
    • Upload order data to EMNIS database
    • Work with SVP of Sales on territory realignments and updating of sales goals
    • Update monthly sales dashboards and monitor commission bumps
  • Provide customer support
    • Answer customer email and phone inquiries
    • Handle customer pricing contracts and agreements
    • Handle value analysis product submissions and questionnaires
  • Exhibit polite and professional communication via phone, e-mail and mail
  • Display professional appearance and behavior
Knowledge, Skills and Abilities
  • Proficiency in Microsoft Office required
  • Has an expert-level understanding of Excel
  • Willing to occasionally lift and/or move up to 35 pounds
Education & Experience
  • 2-3 years experience working in an office setting required
  • 1-2 years experience working in customer service required
  • Experience with SAP helpful but not required
  • Must have reliable transportation and be able to be at work reliably and consistently

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