Customer Support Representative

4 days ago

Elko, NV, United States Sandvik Full time

The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience. You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products. You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy. You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and

The Customer Sales & Support Representative will:

  • Answer all designated incoming calls from external sources and process sales orders taken by phone
  • Assess customer inquiries and route to appropriate person or department
  • Take ownership of customer issues and ensure commitments are met as promised
  • Expedite urgent orders to ensure customer receives when needed
  • Advise supervisor of customer concerns and solicit support where needed
  • Proactively inform customer of any changes to order status, backlog issues, or other relevant matters.
  • Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements.
  • Assist Expeditor to ensure accuracy of customer backorder status
  • Stay current on industry developments, competitive offerings and issues affecting sales and customers.
  • Develop working knowledge of products and their functions for their respective customer group
Additionally, the Customer Sales & Support Representative:
  • Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment
  • Possesses a high degree of personal accountability and follow-up skills
  • Is able to learn Customer Service software applications
Benefits

Sandvik offers an exceptional benefits package, including:
  • Benefits eligibility starting 30 days after hire.
  • Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
  • Paid vacation with up to 40 hours available to carry over annually.
  • Robust 401(k) retirement plan - 5% annual company contribution plus 50% match on the first 6% of employee contributions.
  • Tuition reimbursement for continued education.

How to apply

For immediate consideration, please apply online at www.sandvik.com/career to the Customer Support Representative position, Job ID# Job Requisition R0087411.

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