Valet Attendant

3 days ago

Indianapolis, IN, United States StepStone Hospitality Full time
AM/PM Valet Attendant

Indianapolis, IN
Description

1. Administration

• Escort incoming guests to rooms.

• Assist guests with luggage.

• Inspect guest room to ensure that it is in order, and that supplies are adequate.

• Explain features of room such as operation of radio, television, in-room movie system, etc.

• Offer information pertaining to available hotel services, points of interest, and entertainment attractions.

• Deliver messages and run errands.

• Transport guests in hotel van within property requirements.

• Maintain the cleanliness of both interior and exterior of van.

• Maintain all mileage records on a daily basis.

• Report all trips to front desk; length of drive as well as length of time spent.

• Keep record of calls for service.

• Deliver packages, suitcases, and trunks.

• Set up sample rooms.

• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

2. Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to accurately report information.

• Ability to scrupulously follow all StepStone and hotel policies and procedures.

• Attend required meetings.
Requirements

3. Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.

• Adjusts to high-pressure conditions and is open to change.

• Assumes responsibility for personal growth and development.

• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

• Understands and communicates the StepStone Culture and core values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Actively listens to others.

• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Works to resolve disagreements and is respectful of peers and co-workers.

EOE/M/F/V/D

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