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Customer Service Representative
2 weeks ago
WILBERT INC
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism, establish a positive rapport with each individual and present the organization in the best light possible.
Role and Responsibilities
- Schedule orders, including resolving purchase order discrepancies and communicating changes.
- Implement changes to sales orders.
- Review engineering change notices (ECNs) on orders in process and notify customer.
- Review product returns for quality assurance, communicate with customer and create replacement order, if necessary.
- Communicate with the customer during the placement and acceptance of the order.
- Train new Customer Service Representatives.
- Associate degree or equivalent from two-year College or technical school; or 2-3 years of Customer Service experience with a Tier-1 Automotive supplier or equivalent combination of education and experience.
- All required WilbertU Courses based on job title
- Strong written communication skills including ability to write routine reports and correspondence
- Strong verbal communication skills including speaking before groups of customers or employees
- Strong phone contact handling skills and active listening skills
- Proven customer support experience and ability to remain professional and courteous with customers at all times
- Above average proficiency in office systems software - word processing, spreadsheets, database
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry.
- Proficient data mining capabilities
- Ability to read and interpret documents and instructions furnished in written, oral, diagram or schedule format.
- Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to work independently or within a group setting
Additional Notes
*The above job description is a broadly-based description and is not intended to contain all specifics of a particular job. This description is not a contract for employment. It does not include all aspects of the position such as potential duties assigned by supervisors with the requirement for flexibility in helping others for the company's overall benefit.
IQMS and EDI experience is a plus.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
