Application Technical Specialist

2 weeks ago

Smithfield, RI, United States Veterans Sourcing Group LLC Full time

Job title- pplication Technical Specialist
Pay- $18/hr W2
Location- Smithfield, RI
Duration- 6 months contract
This position supports a Application technical specialist , handling incoming and outgoing calls related to various technology implementation projects in retail store environments. The focus is on supporting field technicians, contractors, and vendors with first-level technical troubleshooting and implementation guidance-not consumer support.

Key Responsibilities:

  • Take inbound and make outbound support calls regarding hardware rollouts in retail locations.
  • Guide field techs during implementations; follow standard support protocols.
  • Use internal tools to log calls, update ticketing systems, and validate installations.
  • Communicate updates via email and Microsoft Excel when not on calls.
  • Work across multiple projects and adjust shift times based on project demands (including evenings, nights, and various time zones).
  • Attend onsite paid training (5 days a week) in the 8 AM - 8 PM window. Final training schedule will be shared upon selection.
Qualifications:
  • Minimum 1 year of relevant experience in tech support or hardware rollout assistance.
  • High School Diploma or GED required.
  • Clear written and verbal communication skills.
  • Basic troubleshooting and multitasking abilities.
  • Familiarity with Microsoft Outlook, Excel, and Word preferred.
  • IT hardware support/installation experience a plus, but not required.

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