Patient Services Representative 1
4 days ago
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary:
This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning their duties with Mission and Core Values.
Essential Duties and Responsibilities:
- Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting;
- Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns;
- Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service;
- Keeps Manager informed of office equipment upkeep/maintenance;
- Maintains accurate demographic, insurance, and guarantor information at every patient visit;
- Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS);
- Collects all payments due on patient accounts and assures journals are closed and balanced daily;
- Answers all incoming calls and engages with patients by always upholding Quality Standards;
- Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite);
- Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy;
- Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form);
- Understands the organization's commitment to providing a high-quality of patient care;
- Promotes a Patient-centered environment.
Required Skills/Abilities
- Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant
- Proficiency in MS Office applications
- Computer expertise in database input
- Effective communication skills, both written and oral
- Excellent customer service skills
- Bilingual in Spanish/English, preferred
- At least 1 year of experience in medical front office operations preferred - including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations
- Previous experience working with Electronic Health Records preferred
- Current BLS certification obtained through the American Heart Association or American Red Cross
- Ability to lift 24 pounds
- Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations
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