Installation Engineer

1 week ago

Chicago, IL, United States Employee Magnets Full time

About the job Installation Engineer

Field Installation Engineer - This is NOT an IT job

Working in the Chicago or Pennsylvania area - Must be close to an international airport.

Requires experience Installing, Maintaining and Repairing New & Upgraded Packaging Equipment / Machinery

Job requires up to 85% percent travel in the U.S. and Canada.

Must have RECENT hands-on experience installing new machinery, troubleshooting electrical maintenance problems with 3-phase motors, conveyors, hydraulics, pneumatics and PLCs.

Successful growing company that manufactures Food Packaging Equipment is looking to hire 2 experienced Field Service Engineers, one in DFW and one in the Illinois/Pennsylvania area.

  • This position is responsible for carrying out installations, commissioning equipment, maintenance, and the ongoing service and support to customers, in a timely and professional manner.
  • Responsible for building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada.
  • Ensure sound knowledge of company products and services is developed and maintained to ensure accurate communication with customers.
  • Ensure installations are completed on time and in accordance with all specifications and documentation.
  • Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, promptly.
  • Responsible for providing routine maintenance and planned services of company equipment in accordance with schedules.
  • Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments.
  • Provide training to customers and internally related to proper operation, preventative maintenance, any defective equipment.
  • Assist mechanical engineers with R&D through product trailing.
  • Provide support and work closely with the Sales Team and Customers to conduct product demonstrations and trials either in our office or at customer sites.
  • Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received.
  • Repair and test all electronic and mechanical equipment that has been returned.
  • Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
  • Attend and work at trade shows / exhibitions held throughout the year (including some weekends).
  • Carry out audits, costing and refurbishment of machines.
  • Assist in generating new customer business and negotiating margins on sales.
  • Maintain knowledge and awareness of competitors and competitor pricing.
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Vision insurance
Experience:
  • Requires experience Installing, Maintaining and Repairing New & Upgraded Packaging Equipment / Machinery
  • Manufacturing: 3 years (Required)
  • Chicago or Pennsylvania area or relocate before starting work (Required)
  • Willingness to travel: 85% (Required)
  • Work Location: In person

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