HVAC Dispatcher

6 days ago

Ogden, UT, United States Gulfstream Strategic Placements, LLC Full time

Snapshot / Role Overview
We're seeking an HVAC Dispatcher in Ogden, UT to coordinate service calls, schedule technicians, and manage customer communications for commercial HVAC operations.

Impact

• Drive customer satisfaction through responsive scheduling and clear communication

• Support technician productivity by optimizing routes and managing workloads

• Enable efficient operations through organized dispatch and tracking systems

• Strengthen client relationships with professional service coordination

Responsibilities

• Answer incoming service calls and schedule technician appointments

• Dispatch technicians to emergency and routine service requests

• Coordinate with customers on service timing and technician arrival

• Maintain dispatch board and track job status in real time

• Order parts and coordinate deliveries for service calls

• Update service management software with call details and outcomes

• Communicate with technicians via phone, radio, and mobile apps

• Handle customer inquiries and resolve scheduling conflicts

Requirements
Must-Haves

• 2+ years of dispatcher or customer service experience

• Strong organizational and multitasking abilities

• Excellent phone communication and customer service skills

• Proficiency with scheduling software and Microsoft Office

• Ability to work in fast-paced environment and handle pressure

Nice-to-Haves

• Experience in HVAC or construction industry

• Familiarity with service management platforms like ServiceTitan or FieldEdge

• Knowledge of commercial HVAC systems and terminology

• Bilingual English/Spanish communication skills

Compensation & Logistics
Competitive salary depending on experience; benefits include health insurance, PTO, and holidays.

Call to Action
If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.

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