Guest Experience Specialist

At Rock Hill Ford, we are committed to providing an exceptional car-buying experience to our customers. As a leading dealership in the area, we offer a wide range of new and pre-owned vehicles. We are looking for motivated and enthusiastic Guest Experience Specialists to join our team and contribute to our mission of delivering outstanding customer service and sales support.

We are seeking a friendly, customer-focused Guest Experience Specialist to assist potential car buyers in finding the right vehicle to meet their needs. This role is ideal for someone with excellent communication and interpersonal skills, who thrives in a fast-paced, dynamic environment. The Guest Experience Specialist will be responsible for guiding customers through the car-buying process, ensuring a positive experience, and achieving sales goals.

No prior experience required. While one year of customer service or retail sales experience is preferred, it is not mandatory. We are committed to providing you with the training and support needed to excel in this role.

Compensation: Starting at $20.00/hour plus bonuses

What we offer: 

• Paid Training
• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Key Responsibilities:

• Customer Engagement: Greet customers, determine their needs, and assist them in finding the right vehicle based on their preferences, budget, and lifestyle.
• Product Knowledge: Maintain up-to-date knowledge of all car models, features, specifications, pricing, and promotions to effectively present options to customers.
• Sales Process: Assist customers with test drives, explain vehicle features, and provide pricing and financing options. Guide customers through the entire sales process, from initial inquiry to final purchase.
• Negotiation: Work with customers to negotiate vehicle prices, trade-ins, and financing terms to achieve mutually beneficial agreements.
• Lead Generation: Prospect and follow up with leads from various channels, including walk-ins, online inquiries, phone calls, and referrals, to generate sales opportunities.
• Customer Service: Provide excellent customer service throughout the sales process and after the sale, addressing any questions or concerns in a timely and professional manner.
• Sales Targets: Meet or exceed monthly sales goals and performance metrics while maintaining high customer satisfaction levels.
• Collaboration: Work closely with the dealership’s management, finance, business development center, and service departments to ensure a seamless customer experience.
• Administrative Duties: Process sales transactions, complete necessary paperwork, and maintain accurate customer records in the dealership’s CRM system.

Requirements:

• Experience: Previous experience in retail or car sales is preferred, but not required. On-the-job training is provided.
• Communication Skills: Strong verbal communication skills and the ability to engage customers in a friendly and professional manner.
• Customer Focus: A genuine desire to help customers and provide them with a positive experience.
• Team Player: Ability to work effectively with others in a fast-paced, team-oriented environment.
• Organizational Skills: Strong time management and organizational skills with the ability to handle multiple tasks efficiently.
• Technology Proficiency: Basic computer skills and familiarity with CRM systems, MS Office, and dealership software.
• Valid Driver’s License: Must have a valid driver’s license with a clean driving record.

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories We offer great opportunities to grow with our company portfolio which consists of 14 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

EEOC Statement:
Rock Hill Ford is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that is representative of our community and customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.