PM/Closing Assistant Kitchen Director

1 week ago

Grand Rapids, MI, United States Chick-fil-A Full time
Description
Join Our Chick-fil-A Family

At Chick-fil-A Alpine, we believe working here is more than just a job-it's a chance to make a difference. We're looking for someone who has a genuine heart for people and a passion for serving others. Our mission is to Win Hearts Every Day through Operational Excellence and Second-Mile Service- going above and beyond to care for our guests and our community.

If you're ready to be part of something bigger, grow in a positive environment, and help us shine a light in our community, we'd love to meet you

BENEFITS:
  • Competitive Pay
  • Access to Scholarships
  • Free Uniforms
  • Sundays off
  • Leadership development
  • Food Discounts
  • Food Donations to your organization, event, or extra-curricular activities
  • Medical, Dental. Vision insurance
  • 401(k) Contributions
QUALIFICATIONS FOR THE POSITION (SKILLS, EXPERIENCE, & EDUCATION):
  • Systems-minded - Demonstrated ability to identify problems and solve them, both in the short and long term
  • Competitive - Have a passion for results and breaking records
  • Highly relational-ability to interact with a variety of people in a variety of circumstances
  • Ability to effectively manage conflict or other tense/sensitive situations
  • Demonstrated ability to select, build, and lead successful, productive teams
  • Strong oral and written communication skills
  • Ability to appropriately handle confidential information
  • Availability to work Saturdays, evenings and holidays
  • Ability to hear conversations (telephone or in-person), to lift 50 lbs., and to stand on feet for long periods.
SPECIFIC JOB RESPONSIBILTIES:
  • Lead and model Alpine Avenue's Vision and Values with guests and team members
  • Lead, train, and support the 3 focus areas of the "winning hearts everyday strategy." Great Food, Fast & Accurate Service, and Genuine Hospitality.
  • Maximize kitchen throughput and capacity by delivering on these four key drivers: Ensure Food Safety, Improve Production Capacity, and Enhance Team Member Environment.
  • Submit the Kitchen Team Member and Team Leader schedule by Saturday at 3 pm for the operations director to review.
  • Recruit, select, and develop team leaders for the kitchen team.
  • Identify and build a leadership bench to accommodate sales growth.
  • Oversee catering and support the team by facilitating the sequence of food preparation.
  • Ensure regular deep cleaning maintenance is completed for designated kitchen equipment.
  • Support assistant directors with the completion of Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
  • Create and maintain a clean and safe working environment by ensuring the kitchen brand checklists are completed immediately following day-part transitions.
  • Track monthly kitchen-specific CEM scores on the "BOH Tracker" and create an action plan to improve areas of opportunity.
  • Forecast daily prep production and follow up on prep waste.
  • Complete designated truck orders and submit credits weekly.
  • Evaluate chicken filets, strips, and nuggets on a case-by-case basis to ensure each case contains the minimum required number of no-spec filets or strips (size, weight) or is above the allowable amount of underweight pieces during the filets process.
  • Train, execute, and follow up on AHA system performance and metrics.
  • Lead special projects and/or captainships assigned by the owner/operator.
  • Show care (think others first), execute the Winning Hearts Every Day strategy with excellence, and grow. Be a "light on a hill" for the communities we serve & the CFA organization. Demonstrate & embody:
OUR CORE VALUES:
  • Leadership - Leaders think others first; S.E.R.V.E., and are out front, in the lead.
  • Integrity - Doing the right thing, even when no one is watching; model & expect personal responsibility.
  • Grit - We love overcomers; we set high goals and we win or we learn and try again until we win.
  • Health - We make both business health and each other's well-being a priority.
  • Teamwork- We know we are better together. We assume the best of others, speak graciously of and to others, and seek to resolve conflicts quietly, quickly, and kindly.


Company Information
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

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