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Help Desk Specialist
2 weeks ago
Duration: Ongoing Long-Term Contract (Part-time)
Location: Chicago, IL
1-2 days per week (8-16 hours max). No weekends
Key Responsibilities
- Provide in-person and remote technical support to executive-level staff for hardware, software, and networking issues.
- Act as the single point of contact for all technical needs, including troubleshooting, system setup, and issue resolution for laptops, mobile devices, printers, and other peripherals.
- Manage the full lifecycle of executive technology, from initial setup and configuration to ongoing maintenance, upgrades, and secure disposal.
- Offer proactive support by identifying and resolving potential issues before they impact productivity.
- Coordinate with other IT teams and vendors to escalate and resolve complex technical problems promptly.
- Educate executives and their assistants on new technologies and best practices to optimize their workflow.
- Maintain a high level of confidentiality and discretion with all information and issues handled.
- Document all support activities and resolutions in our ticketing system.
- Experience: Proven experience in a technical support role, with a strong background in providing support to executive-level or VIP clients.
- Proficiency in troubleshooting and supporting Microsoft Windows, macOS, and mobile operating systems (iOS, Android).
- Expertise with Microsoft 365/Office 365, including Outlook, Word, Excel, and Teams.
- Familiarity with remote access tools (e.g., VPN).
- Basic understanding of networking concepts (TCP/IP, DNS, Wi-Fi).
- Experience with video conferencing systems (Zoom, Teams, etc.)
- Exceptional communication and interpersonal skills, with the ability to communicate technical information clearly too non-technical individuals.
- High degree of professionalism, patience, and discretion.
- Strong problem-solving and analytical abilities.
- Excellent time management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
- A proactive and customer-focused mindset.
