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Field Engineer Lead
2 weeks ago
Supervise Field Engineering Services including performing electrical engineering services at customer locations and supervising Field Engineers/ Electrical Service Technicians.
- Supervisor
- Prioritize, schedule, and distribute work to be performed by the regional Service Department (Field Engineers and Electrical Service Technicians) and ensure a well-orchestrated workflow for quality workmanship.
- Assist and oversee work performed by Field Engineers and Electrical Service Technicians as needed.
- Provide technical information and data to Service Support Specialist for the creation of quotations and work scopes. Information includes job repair requirements, parts for order and use, and associated cost.
- Communicate with customers on technical questions and specifications.
- Identify and assist with repair and manufacturing training needs.
- Ensure that proper tools and necessary equipment are available and in good condition to perform the required work efficiently.
- Direct or provide on-the-job training as needed.
- Complete and deliver employee performance reviews for department personnel.
- Conduct performance corrective counseling in consultation with the Manager and/or Human Resources as needed.
- Actively participate in the recruitment and hiring of employees.
- Communicate clearly, concisely, and with accuracy to employees, customers, and vendors.
- Engineer
o Diagnose and troubleshoot issues as they relate to control systems, PLCs, VFDs drives and their components at customer sites or in FLANDERS shops.
o Provide after-hours support in person and/or over the phone.
o Complete necessary service, time tracking, and expense documentation.
o Maintain tools and test equipment properly.
o Communicate with FLANDERS' account representative regarding the status of work as it applies to their customers.
Requirements
- Education:
- Bachelor's degree in Electrical Engineering or an equivalent combination of experience.
- Experience:
- Four years in a supervisor and/or leadership position in field service and/or similar environment.
- Eight years in mining, metals, mills, plants and/or heavy industry experience.
- Other:
- Ability to manage and motive team members located at various locations.
o Knowledge of AC and DC motors.
o Knowledge of programmable logic controllers (PLC) and/or variable frequency drive (VFD) systems for machine troubleshooting.
o Ability to take after-hours calls.
o Ability to work independently with little direct management.
- Strong math skills including algebra, trigonometry, and analytical geometry skills.
- Strong written and verbal communication skills.
- Strong problem solving and organizational
- Strong time management skills with the ability to multitask while coordinating multiple high level priorities.
- Strong knowledge of personal computers and Microsoft Office software.
- Ability to foster good employee/management relations and build a strong team effort to fulfill customers' expectations.
- Ability to promote teamwork and direct work of employees.
- Ability to train and mentor employees.
- Ability to exercise initiative, judgment, and decision making related to non-routine duties.
- Overnight travel required.
