Service Advisor
2 days ago
We are looking for a competent, friendly service advisor/Asst Manager that has 3+ years of experience to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills. We offer the best compensation with no catches. What you sell is what you are paid on period
Responsibilities:
- Greet customers upon arrival to shop
- Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
- Connect customers with appropriate automotive mechanic or technician
- Consult with mechanics regarding appropriate service options
- Develop as many solution methods as possible, attempting to keep costs low
- Explain all service options to customers including time and cost estimates
- Provide in-depth information on original equipment manufacturer (OEM) part options
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, fill out reports on labor and cost of all services
- Perform post-service inspection with customers and answer any questions they may have
- Ring up customers at the front desk and facilitate financial transactions
- Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for mechanics and technicians
Qualifications:
- High school diploma or equivalent required
- Bachelor's degree preferred but not required
- 3+ years in the automotive industry preferred ***REQUIRED***
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
- Compassionate and patient demeanor
- Problem-solving and critical thinking skills
- Extensive knowledge base of the automotive industry, parts, and repairs.
Our company is proud to offer:
- We offer an hourly wage compensation Plus commission
- Paid time off and personal days.
- Sick Days
- No Sunday work.
- Family type work environment
- 5 Day work week
- 40-45 hour work week
- Health insurance
- Dental insurance
- Paid Holidays
- 401k Benefits
Compensation: $700.00 - $2,000.00 per week
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