Customer Service Representative | Chat Technical Support

2 weeks ago

Morrisville, NC, United States Spectrum Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you

As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you'll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT REPAIR AGENTS ENJOY MOST
  • Interacting with customers through our web-based chat platform
  • Effectively handling questions and concerns related to video, Internet, and phone products and services
  • Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
  • Coordinating customer service escalations with local management to determine the need for a field technician visit
  • Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences
We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you'll thrive inside our team-oriented environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications
  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English
Preferred Qualifications
  • Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers
  • Technical Skills: MS Office and personal computer skills
  • Skills: Communication, dependability, multi-tasking, typing, customer service
  • Abilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient

#LI-RP1
CRP118 2025-65016 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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