Desktop Support Technician II

2 weeks ago

Odessa, TX, United States PEAK Technical Staffing USA Full time
Summary:

Provides day-to-day technical support for all users in a rugged construction/project site environment. Performs troubleshooting, configuration, and setup tasks related to desktop and mobile equipment and ensures digital tools are accessible and functional for field teams.

Purpose:

Provide hands-on, field-based IT support at the site in Notrees, TX, ensuring reliable operation of computers, iPads, network connectivity, onboarding, and field software/applications. This role supports site-based users and project staff in a rugged, fast-paced environment requiring tactical agility and strong experience with Apple iPads.

Responsibilities:
  • Provide hands-on support for all iPads, laptops, and desktops.
  • Troubleshoot and resolve hardware/software issues locally.
  • Support onboarding and IT provisioning for new field users.
  • Validate application installations and file access on mobile devices.
  • Maintain readiness of shared workspaces and conference rooms.
  • Escalate issues appropriately and log all activities in ServiceNow.
  • Perform minor network tasks (e.g., cable swaps, router checks, Starlink installations) as needed.
  • Participate in team calls and feedback loops with central IT leadership.
  • Make day-to-day decisions on troubleshooting approach, basic hardware fixes, application installation, validation, and triage of user issues.
  • Receive guidance and tasking from the Director of Digital Operations; operate independently on-site with remote supervision, escalating as necessary.
Qualifications:
  • 2 years IT support experience (deskside or field-based).
  • Experienced support of Apple iPads in business or field environments.
  • Working knowledge of Windows 10/11, Office 365, and basic networking.
  • Valid driver's license and ability to access rural project site daily (30 miles from Odessa).
  • Comfortable working independently in rugged or outdoor settings.
  • Safety awareness and ability to adhere to all site safety protocols.
  • ServiceNow (for ticketing and asset management).
  • Office 365 and Windows endpoint environments.
  • Basic Networking, Ethernet Cabling, Wi-Fi Troubleshooting.
  • iPadOS, Apple ID, and device deployment protocols.
  • Must communicate clearly with field engineers, project managers, craft personnel, and multiple IT teams.
  • Deep familiarity with iPad support in either a field or enterprise setting.
  • Strong understanding of user-facing device troubleshooting.
  • Knowledge of Apple mobile tools, app installs, and profile settings.
  • Ability to support technology users with minimal supervision.
  • Understanding of ECPM industry, and related Infrastructure & Operations Services requirements.
  • Understanding of industry business strategies, and related Infrastructure & Operations enablement.
  • Able to operate and function safely and responsibly in an industrial setting.
  • Follows ALL PPE requirements and contributes to a safety-first culture.
  • Demonstrates full commitment to all health and safety matters and provides safety leadership to project team.
  • Satisfies all requirements of functional or project safety compliance including, where required, project site inductions.
  • Has participated in any required HSE training such as manual handling and heavy lifting, and other office environment and housekeeping training.
  • Is able to present safety/one-way moments to other members of the team.
Additional Information:

This is a field-deployed desktop support role, responsible for resolving desktop and mobile device issues, performing basic network checks, and supporting the configuration and functionality of multiple applications on iPads. Familiarity with JAMF or Intune, or a strong willingness to learn MDM systems is required.

Education - Qualifications, Accreditation, Training:

Required:
  • High School Diploma/GED.
Preferred:
  • JAMF (Preferred) or other MDM tools (Intune).

Join our team in Odessa, TX, where you can leverage your technical skills in a dynamic and challenging environment, providing essential IT support to ensure the success of our field operations.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/

AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

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