Bilingual Intake Coordinator LawrencevilleGainsville

1 week ago

Lawrenceville, GA, United States Nexuscps LLC Full time

Benefits:

Healthcare Reimbursement

Performance-based bonuses

Company parties

Training & development

About Us

NexGen Medical Centers is a rapidly expanding network of spine and orthopedic interventional pain management clinics specializing in personal injury. We are dedicated to providing compassionate, efficient, and expert care to patients suffering from pain-related conditions.

About Us

Learn more at: www.nexgenmedicalcenters.com

Position Overview

You’ll be the first point of contact for prospective patients—by phone, text, and email—making a great first impression and ensuring every new patient gets scheduled quickly and correctly.

Answer & triage the New Patient Hotline (high-volume inbound calls) with empathy, accuracy, and urgency.

Monitor and process referral inboxes (new patient/PI referrals, web leads), responding within defined SLAs.

Complete intake & eligibility: collect demographics, injury details, date of loss, attorney contact, and required documentation

Schedule initial evaluations across multiple providers/locations; coordinate and obtain records as needed.

Document every interaction in the EMR and CRM with clean, consistent notes

Close the loop with referrers (confirm scheduling, address missing info, and report appointment outcomes per policy).

Protect patient privacy and follow HIPAA and internal compliance policies at all times.

What You’ll Bring

1–2+ years in medical front office, call center, patient access, or care coordination (pain management, ortho, neuro, or PT is a plus).

Comfortable with high call volumes and multi-tasking between phone, email, and EMR.

Working knowledge of insurance basics (workers’ comp) and PI workflows (LOP, attorney communication).

Strong written & verbal communication; professional, calm, and patient-centric phone presence.

Tech-savvy with EMR/PM systems and Outlook; accurate data entry and documentation.

HIPAA-aware

Detail-oriented, reliable, and punctual.

Bilingual (Spanish/English) required.

Compensation & Benefits

Competitive Compensation

Paid time off and holidays

Healthcare reimbursement stipend

Advancement opportunities

Equal Opportunity

NexGen is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

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