Delivery Specialist

1 week ago

Washington, NC, United States W. S. Badcock Full time
Overview

Responsible to perform a variety of specific duties at the store and outside locations. Operates and maintains a delivery vehicle consistent with company policy. Prepares merchandise for delivery, delivers, installs, and demonstrates merchandise in the customer's home. Performs a variety of customer service functions; strives to serve the customer professionally at all times.

Responsibilities

  • Operates vehicles safely on public roads between store locations and customers homes; maintains the vehicle's condition by completing the vehicle inspection checklist.
  • Secures and maintains the company issued tools.
  • Observes all state and federal traffic laws and wears a seatbelt while in the company vehicle at all times; wears OSHA required equipment consistent with moving merchandise.
  • Calls customer and completes pre-delivery checklist
  • Cleans, checks, and tests merchandise before loading.
  • Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury.
  • Inspects the delivery vehicle daily to diagnose defects and keep it performing properly.
  • Loads and unloads merchandise, also unboxes, set ups, displays, cleans, touches up, repairs, refurbishes, test/checks returned products and services merchandise as needed.
  • Delivers and returns merchandise with proper use of shipping blankets and tie-downs to secure the merchandise.
  • Picks up repossessed merchandise from customer's homes as instructed by management.
  • Uses a dolly to safely deliver merchandise; uses a delivery checklist to ensure the merchandise is properly installed/demonstrated; maintains vehicle security and ensures that the customer is completely satisfied.
  • Follows the daily delivery schedule.
  • Performs minor service calls and repairs.
  • Removes and disposes of packing materials.
  • Uses all customer service satisfaction methods.
Additional responsibilities
  • Cleans and maintains showroom, office areas, restrooms, front and back of store, windows, light fixtures, walls, floor carpet, dumpster area, and furniture as needed.
  • Maintains cleaning supplies and equipment; notifies management concerning need for repairs
  • Assist store manager in store maintenance and display.
Qualifications
  • High school education or GED.
  • Ability to lift up to 75 lbs., 200 lbs. with the aid of a dolly or the assistance of another person without sustaining personal injury or damaging the merchandise.
  • Ability to read tags, instructions, maps, documents.
  • Clean, valid driver's license - ability to be DOT certified if required.
  • Mechanical ability to install and service home appliances, electronics, etc.
  • Ability to work flexibility involving work hours, including weekends.
  • Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.
  • Ability to plan and organize daily work activities and work independently in absence of supervisor.
  • Ability to lift, bend, stoop, kneel, sit, stand, walk
Other

Environmental conditions
  • Works indoors in a controlled environment. May be exposed dust and airborne particles

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